Can you keep cool when you receive a complaint about your work?
Complaints are part and parcel of every profession. No matter how common they may be and how hard you work to avoid them, the anxiety that you’ll get one is always there. It’s even more nerve-wracking if you work in healthcare. Often, complaints come with threats of referral to a professional regulator. All of a sudden, your career might be on the line.
This week, Dr Annalene Weston of Dental Protection Australia joins us to discuss how to stop taking complaints personally. We talk about the thought process that comes with patient complaints and discuss strategies on how to depersonalise and best deal with them.
If you want to know the mindset shift that will change how you deal with complaints., listen to our full conversation in this episode of You Are Not a Frog.
Reasons to listen:
- Learn the root of practitioners’ fear of receiving a complaint.
- Find out how you can shift your mindset around getting complaints.
- Discover the value of support when dealing with complaints inside and outside your control.
