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Dr Ed Pooley joins us in this episode to discuss what we should do when we see inappropriate behaviour like badmouthing. He shares how we can manage difficult conversations with the intent of helping others. We also discuss the importance of recognising triggers through the SCARF model.
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Episode transcript
When that chimp part of us, that lizard brain, or however you want to call it, is active, and we get that emotional response of, “I can’t believe that’s happening. That’s so inappropriate. That’s wrong.” Doctors and healthcare professionals often have a very strong sense of justice — a very strong sense of what’s right and wrong. If you’re to have an emotional state where you feel anger towards someone else, or frustration, it’s almost a knee-jerk response to say, “Report.” Because that instantly absolves you of ownership of the emotional state. You’re basically saying, “Well, you’re not like me;…
