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On this episode
Interactions between team members can have a big impact on performance and outcomes. Disrespect and hostility can create a threatening environment and hinder collaboration and productivity. In a medical setting, it could literally be a life-or-death situation.
The Civility Saves Lives movement aims to raise awareness about the importance of behaviour and promote a culture of civility. By showing respect and support towards each-other, teams can enhance their performance, deliver better outcomes, and provide a healthier and kinder path towards personal growth.
In this episode, Dr Chris Turner, co-founder of the Civility Saves Lives movement, demonstrates how we can create an environment where civility is valued, information is freely shared, and everyone feels empowered to contribute. By taking the time to show respect – and to address disrespect without offering judgement – we can make a positive difference in the workplace and improve outcomes for teams and patients.
Show links
More episodes of You Are Not a Frog:
- How to Escape the Drama Triangle and Stop Rescuing People – Episode 75, with Annie Hanekom
- How to Have Crucial Conversations – Episode 85, with Dr Ed Pooley
Download the episode’s workbook and CPD form. You can use them for reflection and to submit for your appraisal.
When Rudeness in Teams Turns Deadly – Chris’ talk at TEDxExeter
Zero Degrees of Empathy: A New Theory of Human Cruelty and Kindness, by Simon Baron-Cohen
Medical Student Perceptions and Experiences of Incivility: a Qualitative Study, by Louise Griffin and Anna Baverstock
The 15 Commitments of Conscious Leadership: A New Paradigm for Sustainable Success, by Jim Dethmer, Diana Chapman, and Kaley Klemp
About the guests
Reasons to listen
- To understand the importance of civility and its role in improving team performance and patient outcomes.
- To learn about the effects of incivility on individuals and their ability to think and perform under high-pressure situations.
- To find out about the origins of the Civility Saves Lives movement, and its impact on behaviour in healthcare.
Episode highlights
Meeting Chris
Civility Saves Lives
The minimum unit of performance is the team
Setting an environment for people to speak
What happens when we’re scared of being wrong
How hostile behaviour impacts teams
How rudeness affects trust
We don’t go to work to be unpleasant
Knowing that someone’s got you
How to give feedback
Curiosity’s role when giving difficult feedback
How to avoid the drama triangle
Understanding cultural context
Accepting uninvited criticism
How to take difficult feedback
The act of saying sorry
Chris’ top tips
Episode transcript
[00:00:00] Rachel: What is the true cost of a hostile work environment? In a high stakes job, like medicine. It could be the patient’s life. If you work in an environment where you don’t feel safe to call out a potential mistake, or even ask a question, this can be incredibly stressful and potentially dangerous. And what if you witnessed someone being rude or disrespectful? Is it your responsibility to deal with it, or is there a chance you could make life harder for the people involved? [00:00:33] In this episode, I sat down with Dr. Chris Turner, a consultants…
