14th June, 2022

How to Say No and Deal with Pushback

With Rachel Morris

Dr Rachel Morris

Listen to this episode

On this episode

In this episode of You Are Not a Frog, Annie Hanekom guides you through how to say no and deal with the inevitable pushback. She shares the importance of language — are you using pain language or power language? We’ll also be discussing how to employ power language to set boundaries and how to use your values to get over the pain of saying no.

If you also struggle with saying no and dealing with pushback, tune in to this episode to know how you can set boundaries, enforce them and make your work life happier!

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Reasons to listen

  1. Understand why saying ‘no’ is a kindness — even if people are put out by it.
  2. Discover the difference between pain and power language.
  3. Learn how to set your boundaries and deal with pushback.

Episode highlights

06:02

The Universal Challenge of Saying No

09:52

Benefits of Saying No 

11:24

Why We Struggle with Saying No

16:24

Using the Pause

23:47

Practical Prioritisation

31:59

The Power of Language

40:00

How to Deal with Pushback

48:58

Top Tips on How to Say No

Episode transcript

Annie Hanekom: As soon as we’re in a space of saying, ‘I can’t’, ‘I wish I could’, ‘I’ll try’, ‘I’ll aim’ — we call it pain language — we actually are in what we call a victim space. And we have almost talked ourselves into, ‘I have no control. It’s not my choice. I’m stuck here.’ As soon as we recognise that we actually do have a choice, and we are able to say, using power language, I will, or I choose. And those are empowering words. It is amazing how it changes the tone of the conversation. Rachel Morris:…

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