Episode 150: How to Get People To LOVE your Ideas with Toby Moore

You might have some great ideas about the changes you need and want at work, but the reality is not everyone will welcome them — even when you’re sure they make sense. If you want to see your ideas come to fruition, you’ll need a communication strategy that convinces people to choose change without patronising or manipulating them.

Toby Moore joins us in this episode to share communication techniques that can convince the people around you to change. He shares his insights and advice that can improve how you speak to people, whether to an audience of hundreds, a sceptical team, or to a key decision maker or colleague. Toby shows you that your ideas don’t have to stay on the drawing board. You’ll learn how to structure your message and find content that can convince your audience.

Want to learn the best communication strategies to convince others to change? Tune in to this episode.

Here are three reasons why you should listen to the full episode:

  1. Understand the importance of structuring your what, why, and how to create a convincing message

  2. Find the communication strategy that helps your audience understand, believe, and connect with you.
  3. Learn how you can have a call to conversation with your audience.

Episode Highlights

[03:15] Change for People

  • People need to see that changes are necessary for the good of the staff and the patients.

  • Everyone wants change, but no one wants to change themselves. Instead, they hope their environment and situation changes.
  • People who aren’t in leadership roles don’t see change as part of their job. They don’t want to be told to do something differently.

[06:40] Elements of a Better Communication Strategy

  • Convincing people comes down to your communication strategy. People often use the wrong elements in their message.
  • First, convince your audience to listen with your what and why, but the majority should be about how.
  • The largest part of the message should focus on the how. People want to know the plan for how things will happen.
  • Scaffolding the risk is when you show the process step by step from the easiest to the most difficult

‘People ultimately want to know how something is going to happen, and that’s ultimately what they want.’ – Click Here To Tweet This

[11:13] Starting With Your What and Why

  • Starting with your why means that you yourself, understand your reasons.
  • Your ‘why’ can be a deeper story and reason you can share with others. Use your experiences to authentically show your audience your why.
  • ‘What’ is the first thing that people want to know. It wraps up your message and conveys what you’re trying to do using easily understandable language.
  • Mirror your audience’s thoughts and feelings to connect with them and help them understand.

‘Your thing is this and the language that you resonate with is this. But then, how do you put that out there in the world where people look at it and be like, “Yeah, I get that.”‘ – Click Here To Tweet This

[16:43] Connecting Your Reasons

  • You will need to modify your communication strategy to suit your audience if you have different reasons for wanting change..
  • Don’t talk to your audience as if they don’t know anything. Look at what’s valuable to the people and groups involved.
  • Be honest with yourself and be open to feedback and insights. Recognize how you and your audience differ in your wants and find where you can connect.

[19:28] Understand, Believe and Take Action

  • Consider your message’s understandability, believability, and actionability. People need to understand before they can believe and take action.
  • Proportion your message. The first 10% is for understanding. The next 20 to 30% is to make your audience believe in it. From here to the end is your call for action.
  • Your message is an invitation to take part in change. Allow people to see what change vs no change may look like. Give them space to choose which path to take.
  • One of the most compelling things to encourage change is to imagine a future without change. Reflect on whether or not this is a good or bad outcome.
  • Ask your audience whether it’s better to face the risk of not changing or endure the work needed to change.

‘One of the most compelling things that you can do to convince people to change is to get them to imagine what the future looks like if they just carry on the way that they are.’ – Click Here To Tweet This

[24:19] Use Lived Experiences as a Communication Strategy

  • Logic and facts can support your point. However, people’s lived experiences will show how changes can affect lives.
  • Sharing lived experience is much more real than a story. It creates empathy, leading to trust and fuelling change.
  • Value the lived experience within the stories of people. Understand that what you’ve gone through can be valuable to your audience
  • Allow for space in the conversation for your audience to share their experiences. Find the points where these meet and use that to build relationships and trust.

‘Empathy creates trust. Trust is the fuel of change.’ – Click Here To Tweet This

[27:49] The Importance of Structuring Your Message

  • The structure is the absolute essence of conveying your idea successfully. Start with showing your audience the risks, opportunities, and choices they have.
  • ‘What’ is 20% of your message. Name what you’re trying to achieve and create an expectation for it.
  • ‘Why’ unpacks the risks and opportunities, and comprises 30% of your message. Your experiences can help your audience understand and believe in what you’re saying.
  • ‘How’ names the steps, timeline, or process that makes change tangible and physical. It makes up 50% of your message.
  • Learn more about how structuring your message can help you convince people of change by tuning in to the episode with Toby.

[34:01] Overcoming Objections

‘People are very rarely actually upset or frustrated about the thing that they first say. It’s just question, listening and wait for someone to give you the solution, and then you just repeat it back to them.’ – Click Here To Tweet This

  • Be ready to answer questions and objections. What’s important is to listen and talk to find the problem and a possible solution.
  • An excellent communication strategy is to listen to your audience, and apply their insights. Solution will often come up in your conversation.
  • You don’t need to solve the problem immediately. Attempting to do so can lead you to jump on the wrong issue. Instead, find a solution through discussion.
  • It’s okay to shoot an idea down — especially when it doesn’t fit in with your vision and goal.
  • Understanding and sharing a clear and focused ‘why’ helps when dealing with many people. It keeps your end vision clear.

‘It’s okay to shoot something down if you do it carefully. It’s just like giving people feedback. You can be kind with feedback.’ – Click Here To Tweet This

[40:36] Top Three Tips to Encourage Change

  • Get the structure right before you put the content.
  • Have clarity of knowledge. Find the language that allows you to be authentic and connect with the audience.
  • Create a call to conversation instead of a call to action. Conversations allow the other person to feel heard and reach a meeting point with you.

‘When someone says that this doesn’t work, don’t see that as a kind of like, oh, what’s the quickest route to getting them on board? It’s kind of like what conversation needs to happen here in order to make that person feel heard.’ – Click Here To Tweet This

About Toby

Toby Moore is the Curator and Director of TEDxBrighton for the past 10 years. He has helped them become one of the longest-running and largest TEDx events in the UK and Europe. His work as an author includes writing the books Trust at Scale and Make It. Toby has experience as an event marketing and communication specialist. He currently works with the youth to help them build brighter futures at The Hummingbird Project and Brighton Youth Center.

You can learn more about him on LinkedIn.

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Episode Transcript

Rachel Morris: Do you get frustrated when you’ve had a really good idea about something, but you just can’t convince other people of how brilliant it is? Or perhaps you’re sick of trying to make changes at work, which you know would help everyone, but you just can’t seem to get anybody on board? This is something I’ve struggled with a lot. So this week on You Are Not a Frog, I’m joined by Toby Moore, communication specialist, writer, musician and curator of a TEDx Brighton event.

Toby joins us to help us figure out just how to communicate your ideas, so people will listen. Toby shares some amazing insights and practical advice which will change the way you communicate forever whether it’s presenting a talk in front of thousands of people or just sharing an idea in a practice meeting. In fact, directly after I recorded this podcast, I rewrote a talk I was doing the following week, put some of Toby’s tips into action and improved it massively.

So have a listen to find out what people get wrong in communicating the what, why and how of an idea. Why a traditional call to action really works and a simple framework which will help you nail it every time.

Welcome to You Are Not a Frog, the podcast for doctors and other busy professionals in high stress, high stakes jobs. I’m Dr Rachel Morris, a former GP, now working as a coach, trainer and speaker. Like frogs in a pan of slowly boiling water, many of us don’t notice how bad the stress and exhaustion have become until it’s too late, but you are not a frog. Burning out or getting out are not your only options.

In this podcast, I’ll be talking to friends, colleagues, and experts and inviting you to make a deliberate choice about how you will live and work so that you can beat stress and work happier.

If you’re a doctor who could do with more joy and less stress in 2023, join me for a free online anti challenge in January. Why are we calling this an anti challenge? Well, everyday, we’re going to share a tiny activity that will actually make your life a lot less challenging. If you know you often put your own well being last, join us to connect to other doctors, get brilliant tips to help you make time for yourself and have the chance to win fun prizes and goodies. We start on January the third, and you can sign up now at the link in the show notes. Oh, and it’s open to all doctors so invite your colleagues too.

It’s wonderful to have with me today, Toby Moore. Now, Toby is a writer. He’s a teacher. He’s the curator of the TEDx Brighton event. In a past life, you’ve been a marketing and communications specialist. So welcome to the podcast. It’s wonderful to have you with us.

Toby Moore: Thank you.

Rachel: I wanted to get Toby onto the podcast because Toby is an expert in selling stuff. Right now, when we talk about selling stuff, we’re not talking about convincing people to buy second hand cars. It’s more about convincing people about ideas, isn’t it, selling ideas.

Toby: Yeah, yeah. Taking what’s inside that is compelling to you and turning that into the language, the ideas, the stories and so on, that can equally compel others to act as well. Yeah, for sure.

Rachel: I thought this was really, really important for my listeners, because particularly in healthcare at the moment, we need massive change. We need massive system change. Often when we’re doing workshops, we get a lot of pushback about, oh, well, I’ll never convince them of this, even though it’s a really obvious thing that needs to happen.

So people need to convince their peers of things. They need to sell their ideas for change to their practices in their departments. They also need to convince people that certain changes are needed for the good of the staff, also the patients. If I’m honest, in health care, it doesn’t always work, that, because something’s a good idea and we know it’s good for the patient, that it happens. I guess the problems I’ve seen, I’d be really interested in a second about the problems and the issues. Usually when people tried to sell their ideas is that we try and convince people out of logic and out of what is in the patient’s best interest. Sometimes when that falls flat, we get very, very puzzled. Is that similar to what you’ve seen, this sort of non healthcare setting?

Toby: Yes, there’s the old cartoon, which is like, who wants change, and then everyone’s like, yeah, we want change. Then it’s like, but who actually wants to change? Then, everyone’s like, no, no, we don’t want to change. We just want change to happen for us and around us, but we don’t actually want to change what we do. I think that’s ultimately where the issues come from, is particularly this idea of change.

If you’re talking to people that are not in leadership roles or in senior leadership teams or whatever, change isn’t their job. It’s somebody else’s job. There’s an issue here that needs to be fixed. I’m here doing my job, and it’s the job of the people who are paged to think rather than do to make the change happen. So the idea of then sort of coming in and saying, okay, well, now you need to work these hours, or you need to use these tools, or you need to communicate in this way or not that way.

That’s what people don’t want to do. They don’t want to be told what to do differently. They want the thing that is different to happen around them in order to enable them to do the thing that they believe they do so well, and I think that’s where ultimately a lot of these things fall down is that people run off to conferences and leadership retreats, and bla bla, bla, bla, bla. Then they rush back with all of these big ideas, and they do them to people, not for people, because so many people in their jobs and their work have experienced this so many times.

So that’s ultimately where I think a lot of this comes from, and even if a change is coming from a really good place, a default position is this is being done to me, because that’s how it has happened so many times in the past. Does that make sense?

Rachel: That makes a lot of sense. People just completely hacked off, and we’ve got changed for taking stuff. Also, what I’ve noticed, though, is that when change is coming from the bottom, as it were, it’s very, then, difficult to convince the people at the top that this change is needed, or it’s a good idea, or it’s going to be beneficial. Often, people argue for the change with the wrong premise.

They often argue the change because it’s going to make us feel better, because we’ll be less hacked off and annoyed. Actually, the people at the top actually don’t really care about that. What they care about is getting the service delivered and meeting their targets. So there’s a complete mismatch of needs and expectations, and it just doesn’t work.

Toby: Yeah, well, I mean, this immediately comes down to messaging, particularly when you’re coming from a position of I’m afraid of how I’m going to convince people of this thing, immediately start jumping to the wrong elements. People ultimately want to know how something is going to happen, and that’s ultimately what they want. That needs to be the largest percentage of the message of the thing.

When we see politicians going up in such a time of turmoil where people just keep popping up on our phones and our screens going, ‘Oh, we’re going to change everything.’ You’re like, I mean, sure, like I believe you. Then they go on TV, and they’re like, ‘Well, how are you going to do this?’ They’re like, ‘Well, we’re still ironing out the details. We’re still deciding that we’re not announcing any policies yet unnecessary.’

You’re still dealing in just soundbites and compelling ideas or whatever. So they’re trying to do this whole kind of like, sell the what, sell the why and worry about how later. But people ultimately want to know how things are going to happen, but you do have to convince them of what and why first. But the majority of this message has to be how, and just basic sales training stuff is like, there has to be a plan that people can say yes or no to.

So I could come to you, Rachel, and be like, ‘Oh, I’m gonna quadruple your podcast listeners, and we’re going to 8x your exposure. It’s going to be the most fantastic thing. All I need you to do is sign here.’ If I just offered you those things and they were easy to do, you’ll just be like, ‘Great times, that sounds great.’ But there’s this bit between convincing you of those outcomes, where you’re just like, ‘Yeah, but how are you going to do this?’

I’m like, ‘No, no, no, we work all that out later. Don’t worry about it. Don’t worry about it.’ You’re never going to say yes to that. So you need a plan, and even if that plan is just like, oh, well, in month one, we’re going to implement this tool, and then we’re going to measure that, see how it goes in. In month two, we’re going to write a new plan for how we find sponsors and so on, and then we’re going to find someone to help do the outreach on that.

So you can at least see some steps where it’s just like, ‘Yeah, okay, I get this.’ In creative practice, they call this scaffolding, so scaffolding the risk. So it’s kind of like this idea of if you’re doing a workshop or creative practice workshop and within the next 15 minutes, you want to get people singing operatic solos to each other. You don’t start there. You start by just going, ‘Let’s just clap, and now, let’s just make some little notes.’

Just start going round, and then 15 minutes later, everyone’s like, ‘Wow, yeah’ They’re all singing at each other, but you could never ever stop people in that place, you know what it means. So you have to create this scaffolding, the risk is what they call it in creative practice, and it’s the same. It’s the same as selling a plan. It’s just sort of letting people know that the easy thing that we do first is this, the more difficult thing we do next is this, and then the very difficult thing we do later is this.

That’s what you would want. If I’m getting you to change the way and the times that you come into work in the order that you see people over the course of the next six months or whatever, that’s what you would want.

Rachel: Well, that makes so much sense, and I have been chuckling away to myself, Toby, for two reasons. Firstly, I think you promised me you were gonna do like a new jingle for the podcast.

Toby: I mean, that was a couple of glasses of wine into the evening. I promised you that but I’m pretty sure.

Rachel: We’re still waiting, or I could just use that lovely little bit that you’ve just done. But secondly, I received so many emails from companies saying, we can 10x your listeners to your podcast, just get in touch and let’s do it. You’re right, because I read it and go, ‘Oh, how? How are you gonna do that?’

Toby: Right.

Rachel: How? Tell me and there’s nothing in there about how, so all those emails, it’s just like, delete, delete, delete, delete, delete. So you absolutely hit the nail on the head, and that example you gave at the end, exactly, we got to sort of how we see our patients and how we do it in a resilient, sustainable way. Just telling us we’re going to do that does not help. If you said, right, well, we’re gonna start with this, then we’re gonna go on to do this, and then we’re gonna go on to do this.

So totally, I can totally see how that’s really important. It was really obvious, but I must say, it’s not something that I would have thought of, or I think most people working in healthcare because like we’ve never been taught how to do this stuff. We’ve never been taught how to sell our ideas or market ideas. So you mentioned about thinking about the what and the why, and we all know this Simon Sinek start with why thing, and so it’s drummed into us. You just got to tell them the why.

Toby: There’s a misleading tenet within the Simon Sinek start with why thing, because the start with why thing is all around you understanding what you do.

Rachel: Okay.

Toby: The premise is that if you don’t understand it, then you’ve got fuck-all chance for somebody else understanding it. So you need to get clear on your why, and I do a lot of work in my teaching. I do a lot of work with artists, musicians, that sort of thing and trying to get them really clear on kind of like, yeah, but why are you writing an album? Why are you doing a tour? Why are you creating this musical brand?

Then it’s like, oh, well, I just really like playing guitar, man. It’s just like, yeah, but why and you scratch, scratch, scratch, scratch, scratch. All of a sudden, you get to the heart of this thing of just kind of like, oh, well, when I was a child, I experienced this sense of loss. Then this happened, and then that happened. You’re like, oh, my gosh, there’s a story. There’s a reason, and then you can capture that.

Then you’re just like, oh, okay, there’s that why, and if they know it, then they can put it in front of people, and they can do that in subtle ways, which is just kind of making sure that when they create songs, music, art, like writing, branding. All of this stuff is informed from that place of why so then that why is always showing up authentically, whether it’s easy to spot or not, or you can be very, very direct about it, then it becomes the headline of the article, it becomes the album name. It becomes the title of their TED talk, or whatever all of this stuff, but the important thing is, is that you know what it is.

So that’s kind of like the why bit, and it’s more important for you to understand it than it is for somebody else. Not more important, but like that has to come first. Then there’s the what. Quite typically when we’re explaining things, and I think this is one of the, again, one of the kind of misconstrued rules of the start with why is that actually people want to know what first, ultimately, but it’s all about proportion, so what has to be over in seconds.

You can come back to it later if you want to, if you want to justify it, but like, if I just say oh, you’re gonna go through this door and see someone now because of the gangrene on your leg. Obviously, you want that gangrene to go away, because you want to have a blissful life where you can be mobile again, right? So just walk through this door and see this person, and you’re like, ‘Who’s this person? What are they going to do?’

Whereas if I just say, oh, there’s a doctor on the other side of this door that specialises in gangrene legs. So what you would really like is to go and see the doctor so that she can give you some treatment and some ideas on how to move forward with your gangrene leg. So you need that sort of wrapping paper of what around the thing, and it’s the same when you arrive at websites for consultants and stuff or coaches or something, and they’re like, ‘Oh, I work with individuals and groups of collectives in order to enable the greater potential within our inner selves and unlock greater prosperity and life.’

You’re just kind of like, ‘Yeah, but what do you do?’ I’m like, ‘Oh, I’m a life coach.’ You’re like, ‘Okay, yeah, I get it now.’ But all I needed to know is that you’re this person that I can put 45 minutes to talk about this stuff, and then tell me what the stuff is, so it’s the same with these projects. This is why getting the kind of like, the what bit of a big change project. I remember being a part of, and this was a done to me story, where I was working for a very big organisation, and we’ve just been bought by a private equity company.

They brought in one of the big four big consulting firms to come in and do this transformation project, but really, what it was a cost savings project, and it was called EFG, efficiency for growth. That was the name of the project. This company owned lots of private schools, and it just immediately got nicknamed by all the teachers within the school as efficiency for greed.

Of course, they came in and whatever it was, they were just kind of looking at this thing, and then they were like, oh, yeah, oh, well, the biggest cost is teachers. So let’s get rid of the teachers and within six months, they got rid of 30% of the teaching workforce. Then six months later, they had to bring them all back in on part time contracts, because they were like, ‘Oh, yeah, we can’t run a school without teachers.’

Rachel: Funny that we need the teachers.

Toby: Bonkers, but you’ll see it in like, I’m sure you see in big projects where like NHS Trusts come in, and they’re like, ‘Oh, we need to get rid of the consultants or the nurses or the lab technicians or something.’ Then they’re like, ‘Oh, what, where did the people go?’ Who will do all the work.

Rachel: What we need is more managers.

Toby: Yeah, sorry. Just to circle back to what I’m really talking about here, it’s kind of like, what do you call this thing? Sometimes you have to call a duck a duck, right? What are you trying to do? This is the important thing, and this is where the snappy headlines matter. This is where language really matters, because words that people can connect with and understand and don’t need explaining to them and feels like their language, the magic in all of this is mirroring people’s thoughts and feelings back to them. That’s where the magic comes between your thing and their thing, because your thing is this and the language that you resonate with is this. But then how do you put that out there in the world where people look at it and be like, ‘Yeah, I get that.’

That’s about finding this kind of intermediary language where it feels like you and authentically you, but it also to the audience, to the listener, to the reader, it mirrors their thoughts, feelings, needs, etc, back to them. Particularly with internal projects, that’s always missing.

Rachel: Oh, 100%. What’s going through my mind now is what do you do when the reason it matters to you is very different to the reason it matters to the people you’re trying to sell it to.

Toby: Then you can’t win. So then you have to articulate the reason differently, or you have to make the reason valuable. There’s that kind of like, Well, we’re not stupid. Don’t talk to us like we’re stupid kind of mentality.’ There’s a lot of truth in that because people go, ‘Oh, well, if we just say it like this, they won’t know.’ They know. They know that you’re measured on this, and they know that these numbers and these things are important to directors of this and senior whatever’s of that. They know that stuff’s important.

So it’s that kind of like, okay, well, what let’s look at this, like a matrix of things that are important to you, things that are important to me, things that are important to the patients, things that are important to the communities and so on. Really what it is, it’s about being honest, but it’s about being honest with yourself first, so then you can then mirror that honest feedback to the people that you’re talking to.

It’s okay. It’s okay for me to want something that you don’t want. That’s okay, but just tell me that you know that I know that you don’t want it. That part of doing this work is I would like to achieve this, but I also recognise it, so it becomes mutual. It’s quite basic at a human level.

Rachel: Yes.

Toby: But it is quite complicated at an organisational level.

Rachel: It is basic at a human level, and we all know it. If you’re trying to get a five year old to brush their teeth or eat a piece of broccoli, you know you’re not going, ‘Darling, I really want you to do it, because it made me feel better.’ You literally try to put it in terms that they understand that it’s going to make them want to do it, right? You don’t tell them.

Toby: ‘Do you want to eat chocolate again?’ ‘Yes.’ It’s like, ‘Well, you need to.’

Rachel: Yes, exactly. You don’t start lecturing them about vitamins and minerals. You give them some consequence. You get some outcomes. You show them the transformation that will happen to them. With my son, it was that Lewis Hamilton eats broccoli, and Wayne Rooney eats potatoes cause he looks a bit like one, and that part works. I still try news on him, but he’s 16, and he sees through it.

I think that is something we fundamentally get wrong is, particularly in healthcare, when we’re trying to convince people of our ideas and particularly when I’m thinking about resilience and a lot of the stuff around putting boundaries and how are we going to make this a better place to work, how are we going to make it so that we can thrive in this work, that is good for everybody. Because when people don’t thrive, when they burn up, they leave more pressure on everyone else, eventually, the system collapses.

So actually, it is better for everybody. But what we do is we go in sharing ideas or trying to have conversations thinking entirely about ourselves, not thinking about the customer. Well, we don’t see that person as the person we’re trying to sell something to, we see that person as a person who is there to fix all of our ways and all of our issues.

Toby: I think one of the important modules to remember when thinking about explaining and bringing people on board with these ideas is you got to hit up the marks of understandability, believability and actionability, and you have to kind of do it in that order. Because if I can’t understand it, I can’t believe in it. If I can’t believe in it, I can’t act on it. This is where that sort of proportion of message and structure of message comes in.

So you have to kind of make sure that you’re giving yourself those objectives as your finding the language, finding the ideas, finding the stories, etc to unpack and explain this stuff. Are we making sure that in the first 10% of this message that people are going to really understand it? Then in the next 20%, 30% of the message, they’re going to believe in this by the time that we get to the end of this.

Then at the end is, well, I will begin to give them the tools and the opportunities and the options and the tasks and so on and the plans in order to take an action and become a part of this insight. There’s this journey going on, and you’re on this journey. At some point, you need to start inviting other people on the journey, otherwise, it won’t work. It has to be like an invitation to take part and to be a part, and it’s about convincing people of a change.

So it comes back to challenging the norm, and normalising the challenge, which is like how I always to try and top and tail when I’m working with TEDx speakers. That’s all about this sort of fork in the road moment. One of the most compelling things that you can do to convince people to change is to get them to imagine what the future looks like if they just carry on the way that they are.

If you just say, okay, well, we’ll just carry on seeing people like this, and we’ll just carry on communicating like this. We’ll just carry on wasting money on this, and we’ll carry on not investing money in that. Where do you think that takes us? What does the year look like? What does five years look like? What does the decade look like? Doesn’t look good, does it? Do you want to be a part of moving towards a different future?

Again, when people just feel like something’s been done to them, they’re getting on a bus, and the bus is going down a different road to the road that they would normally want to take home, and that’s scary. That’s really scary. Whereas it’s kind of like you’re getting on the bus, and they’re like, oh, there’s two buses coming. One of them takes this route round, and then one of them takes that route round. Which one do you want to get on? You get to choose.

That’s a part of making people feel like they’re contributing to the thing. They are looking to you for direction and vision and leadership, but they also want to be a part of the design and the delivery of that. They don’t want to feel left out. So you have to make sure that you’re creating space for all of those things, or both of those things.

Rachel: So is it true that people fear loss more than they feel gains? So if you’re trying to convince someone that this imagined future, it’s actually almost better to start with what happens if you don’t change, what happens if this carries on rather than oh, look, well, we could be doing this blah, blah, blah.

Toby: A really powerful question is like, what is the risk of not doing this? I learned that from my sort of social innovation projects days is just kind of like, if we don’t do this work, if we don’t take this action, what risk are we actually creating here?

Rachel: When I’m thinking about all the things that people could do in their teams, or the system to make things better for the staff that work in health care for doctors, for nurses, yeah, a lot of it gets blocked, because of the potential tiny risk that might not work, or it might go wrong, or we don’t have this or this is the way we’ve done it, and that person might get a bit peed off or whatever. Nobody ever says, ‘Well, what is the risk of not doing this?’

I was with a practice one lunchtime a few weeks ago, doing a talk about, saying no prioritising, and someone just kept coming back with, ‘Yeah, but the risk is we might get complaints. We might get this. We might get this.’ There was all this yes, but yes, but yes, but, and I said, ‘Well, what is the risk of not changing?’ Two of them just sat there and said, ‘Well, the risk is that everybody leaves and literally the practice goes under.’ That is a much, much bigger risk than a few complaints, right?

Toby: That the living in the pain, this is the thing they’ve not made their way through the pain wall yet and into optional suffering.

Rachel: But I think that’s what we’re not looking at all. There are all these barriers to change or doing things differently, because what if they fail? What if they make things worse? Yeah, something I know that you bang on all the time is about telling stories, to illustrate things, and to connect to emotions, because like I said right at the beginning, I think one of the big mistakes we make is that we try and convince people with logic, logic and facts, which all have to be in there, right? But are most decisions made with logic and facts or not?

Toby: Now, I mean, that’s useful, that supporting data domain, but that’s not the story. Numbers don’t tell stories, people do. The thing about stories is, I actually try to avoid using the word stories where I can and try to use the word experiences instead, because I think stories has this kind of like, I can tell you a story about Paddington Bear, or I can tell you about an experience that I had over here.

I think it’s really important that as people like privileged professionals, that when we’re trying to make changes, particularly when those changes affect the lives of people that have different lives to us, that we understand the lived experience of the person or the people or the communities that we’re trying to reach and change. So this idea of lived experience is much more real than a story, a story about an asylum seeker, a story about a single parent claiming Universal Credit, a story about a nurse in a rundown hospital or something.

That’s a thing, because that’s the idea of a shared experience or a shared perception or something. That’s what creates empathy. Empathy creates trust. Trust is the fuel of change. So valuing experience with the stories is actually, for me, the first big step. I always wondered why I felt uncomfortable with the concept of storytelling and marketing, and now, I know it’s because it didn’t value the lived experience of either the person telling the story or the person listening.

So that’s the starting point. So really understanding, kind of, what experiences have I got that would be useful, valuable, offer something to the people that I’m trying to communicate with, and then where’s the space in that conversation for their experience and experiences to come through as well. Then being thoughtful and strategic but not manipulative, around kind of understanding where those points meet, and then using that as an opportunity to build a relationship and build trust.

So I appreciate that sounds a bit lofty, but it’s important to understand to de fluff that process. It sounds fluffy. It sounds fluffy, because it’s hard to do, and requires great levels of emotional intelligence and strength and so on.

Rachel: I think you’re absolutely right that the way to de fluff it is just to talk about your own experiences, because I’ve heard a lot about storytelling when presenting. I’ve had, with you and with other people, presentation skills workshops, and it’s all about tell a story, tell a story, tell a story. I’m like, ‘Well, I don’t have a story about that.’ Then you said to me, but yeah, you don’t need to say, once upon a time. I was like, you just need to go.

The other day, my friend turned to me and said, that is just as much a storytelling, but that’s a lived experience as is. I think that that really helps people just having snippets of lived experiences rather than thinking they have to be a brilliant reconciler, because not everybody is, right?

Toby: Yeah, and storytelling is very different to the story. Then the experience that informs the story is very different to that too. So you get to choose where you come in.

Rachel: Then I think the good thing about lived experience is people can’t question it. People can’t go, no, that didn’t happen to you like, well, it did.

Toby: Yeah. Yeah. Yeah.

Rachel: And feelings as well.

Toby: For me, it’s about understanding the basics of this stuff first. It really is, and I’ll bang on about them, and I bang on about it. But if you can’t get the structure of the thing right, the explanation of the thing, the idea that whatever it is, you’re doing a talk right book, putting a PowerPoint presentation together. Structure is the absolute essence of being able to convey an idea successfully, so you have to start there.

Rachel: Can you just say a couple more things about structure? I know we haven’t got that much long left. In two minutes, how would you suggest people structured things?

Toby: For me, there’s some really simple best practices here, which is mentioned earlier, the top and tail of the challenge, the norm and then normalise the challenge, so that’s about understanding where you want to start on, where you want to end up. So start with painting the picture of the two futures, the future where you do it and the future where you don’t. That immediately creates the risk opportunity profile in front of people and presents them with a choice.

Now, they go, ‘Okay, well, if I listen to this person speak for the next 20 minutes, I get to understand how I make this choice.’ Then it’s understanding that what why how structure. Again, starting with what, like name the thing, create an expectation. You don’t need to justify anything. You don’t need to provide any evidence. You don’t need to provide data. You don’t need to tell stories.

You just say, ‘This is what this is. This is what we’re trying to achieve.’ Again, seeding expectations, so it’s like, if you listen to me for the next half an hour, I’m going to tell you why this is important, how we’re going to achieve it together, if you choose to. Then you get to start talking about why and that’s all of your reasoning, that’s unpacking the risk, that’s unpacking the opportunity, that’s bringing in that element and that layer of experience and story and so on.

I always like to make that. If we want to proportionate, it’s like, what is 20%, why is 30%, then finally, it’s the how just 50%, and that’s the thing that everybody came for, but you do need to convince them that the plan is worth pursuing in the first place. So you have to get that what and why over the table and convince them at first but like then just park it.

Then be like, okay, well, if you all believe that carry on the way that we are, ain’t gonna happen, ain’t gonna work, it’s not going to serve any of us. We need to change. This is the vision that we have for where we would like to end up. This is what we’re calling it. We’re going to name this. We’re going to call this as our destination. This is where we’re heading. This is the things that we want to achieve when we’re there. The reason that we want to do that is because our incentive is this. Your incentive is this. The patient knows we need to experience this and so on.

These are important things. If we don’t do it, no, X amount of people will experience this. This suffering will happen. These issues will get worse and so on. Then it’s like, so how do we do this? It’s all good and well. We can dress this up, and this miracle place, but like, how do we actually do it? Then it’s just step one, step two, step three, step four, first thing is, second thing is, third thing is, show it as a map, draw it as a timeline and make it a set of steps, turn it into some kind of analogy or whatever, make it a thing that people can be like, okay, yeah.

Then it starts to become a tangible thing. It’s a product. It’s a brand. Whatever is that thing that people can leverage onto. I recently saw someone where they just use the word build, and then it’s B as be braver, U is unite, and it’s just kind of a simple stuff just for people to hang around. But that’s where the how stuff really is to make it really physical and tangible.

Then it comes back to the top and tail, the challenge the norm, normalise the challenge, and it’s about quote, it’s kind of Dr. James Mannion that did this work with recently where it’s just like how do you take the impossible and turn it into the inevitable? This is this normalising the challenge piece was making it feel normal, then it’s about making it feel achievable, and getting everybody in a place of belief.

Rachel: As you were talking, I was thinking, will this work for really small things as well? It’s so totally would.

Toby: It totally does. It works for everything of every size. Just to break it down, just really simply, it’s challenge the norm. What’s wrong? What could we write? What is it like, name it, create an expectation of what that future could be? Why sell the risks and the opportunity? How? Sell the plan, normalise the challenge, make it feel real, and if you compartmentalise your thinking your ideas, your language into those boxes and then whatever you’re doing a PowerPoint presentation, talking in a conference, putting it in a how to guide with staff or whatever, always follow that structure, making sure that things get unlocked in that sequence.

All of a sudden, the language starts to just come out of you, you know what I mean, and the experiences just start to come out of both you and them and in the ideas, flow. People feel included, and people feel heard and so on, and this is important stuff.

Rachel: Yeah, yeah. So funny. So as you were talking, I just thought, what’s a really small change that would make a big difference? When in practice, it’s literally having a coffee break, once a day to get people together. Oh, yeah, coffee. So you could cut the clinic. You get out of your room. You get free from your phone and get some food. It’s for everybody, everyday. There you go. That’s how you do your coffee break, and that’s your plan.

Toby: Give yourself really tight constraints with these things. Start with a sentence in each one, and in five sentences, that’s 25 seconds worth of talking. If you can convince someone to take a coffee break in less than half a minute’s worth of talking you might be winning, right?

Rachel: Yeah.

Toby: But by seeing what’s not there where the additional work is required.

Rachel: That’s really helpful. One thing that I think people miss in all of this, well, the first thing, I think they missed, they missed the how. So coming with a how, and often this happens in one to one coaching. People saying, ‘Oh, I want this, and I’m trying to get them to do that.’ I said, ‘Well, have you ever suggested how they could do it?’ No, no, I just tell them the problem. It’s like, well, go to them with a solution, and then they might listen.

But the other thing is we’re really surprised when people raise objections. So you get to the end of your idea, and they’re like, oh, yeah, but this, but that. We’re like, oh, no, they’ve asked me really difficult questions. But one of the things, if I understand this right, you have to predict people’s objections and meet them, meet them early. Is that right? How would you do that?

Toby: Well, yes and no, because like understanding, it’s a bit like why do websites have frequently asked questions or something? It’s not about guessing it. Sometimes it’s about just sort of seeing what comes up, and then sort of being ready to answer those things. Ultimately, the thing that’s missing is listening. Because if you were to say to me, ‘Hey, Toby, you want to come on my podcast?’ I’d be like, ‘Oh, no, sorry. I’m busy.’

You’d be like, ‘Oh, when are you free? I can work around you.’ I’m like, ‘Oh, no, sorry. Those days.’ You’re not giving just by jumping in and trying to solve the immediate thing, and I’ve said, I’m busy, but what I’m really saying is just kind of like, hate podcasts. Do you know what I mean? It’s just like, I think they’re stupid. No, I don’t listen to them. I think people that, you know, ‘Do you listen to this podcast?’

So really, what I’m saying is that I don’t think podcasts are any good or useful to your domain. So immediately you’re solving the wrong problem, and then the only way that you do that is it’s questions and listening, questions and listening. So if someone says to you, oh, that sounds like a crap idea, rather than you going, it’s not a crap idea. I promise you, we’ve thought about this, is going on, why do you think it’s? Then I go, ‘Oh, well, we tried that once before.’

Then he goes, Oh, so tell me a bit more about when you tried it, like what did you experience? Then like, oh, well, we try this, and then so and so said that, and duh, duh, duh, duh. Also, when you did that, so as people said this, and they’re like, yeah. Oh, so what do you think we could do differently this time in order to stop, stop them from thinking or feeling that? Do you think there’s anything we could do?

Well, if only we had this then it would have happened so I was like ‘Oh, so do you think if we found a way of making this, then this might work?’ They’re like, ‘Well, yeah, but only if it-‘ Well, maybe the next step is trying to work out how we create the this that you’ve just described, because that sounds brilliant. All of a sudden, people like, ‘Oh, I feel listened to. I actually got to the heart of the thing.’

People are very rarely actually upset or frustrated about the thing that they first say. It’s just question, listening and wait for someone to give you the solution, and then you just repeat it back to them and just really boring gumpy sales bullshit, but it stems from real human behaviour. Yeah, you just try and, people know when they’re being palmed off, and it’s frustrating. It actually makes things worse, rather than makes them better.

You don’t need to solve the problem there and then. If you’re trying to do something and it’s going to take two years, then you’ve got two years to figure it out.

Rachel: Interesting, what you just said about them coming up with the solutions, and then listening and you listening. That one of the things that I’ve noticed that often happens is that there’ll be a really good idea that will be presented, but you just then leave it and the committee goes, ‘Yeah, well, that sounds really good. So we’ll think about that. We’ll talk about it next committee meeting, and then we’ll talk about it next committee meeting.’

Then the person that’s brought the idea thinks, oh, then they’re not going to do anything about it, or they’re really enthusiastic. Yeah, they got my idea. They’re gonna do something about it. Then nothing happens, and then people think it’s because their idea wasn’t worth it, or they didn’t want to do it. But often people do need to know what the next steps are quite specifically, is that right? I mean, so this is me asking about call to actions. How do we do that so that people actually do take action?

Toby: I guess it’s felt like promises and commitments, isn’t it? It’s okay to shoot something down if you do it carefully. It’s just like giving people feedback. You can be kind with feedback. You can very kindly tell someone that their ideas fit in. But it’s also being very, kind of, like this is why, this whole start with why thing has come all the way back to the beginning of our conversation is important.

Because if something doesn’t fit in within that, sort of that very clear vision, so being really clear on that, I think, it doesn’t make the boat go faster, but kind of is like the Olympian rower or something. It was just like the whole decision making framework for everything that they did as a rowing team was, will it make the boat go faster in that fight? Should we have chicken or lettuce for dinner? Or should we go to the pub?

Everything was just built around does it make the boat go faster, but if you don’t know, that’s a really easy one, because the finish line is over there. The boat is here. There ain’t that much in the way of a bit of water, maybe a duck. It’s a very simple goal. Whereas some of the things that we’re working with, when there’s lots of people involved, lots of moving parts and so on is the end visions and the finish lines and things can be much more, much more complex and obscured, which is why it’s really important to find the right language and ideas and so on to explain them.

But once you’ve got that, it’s much easier to then create those swim lanes of focus where you can go well, actually, that sounds like a great idea, but it’s not in focus. It doesn’t enable the vision.

Rachel: Brilliant. There’s so much in there, and I think I could do another 10 podcasts just picking your brains about this. In a minute, I’m gonna ask you for what your top three tips are. But in the meantime, if someone wants to learn a bit more about this, and someone wants to get hold of you, or learn your process, how can they do that? What have you got? What have you got out there that people can access?

Toby: First thing is at the time of recording, I’m about to publish a book, and at the time of publishing, it should be out. It’s called Make It: How to Work with Clarity, Confidence, Creativity, by me, Toby Moore, available on Amazon. That basically for me, this book is a whole unpacking of all of these we’ve talked about experiences. It’s really looking back at my whole career’s worth of experiences when it comes to, A, believing in your own ideas and having clarity over them, but then allowing yourself to compel others to come with you on those journeys too.

It’s a real exploration into creative freedom as well. So that should be out now, a time of publishing this podcast. It takes you through the lots and lots of models and ideas all the way through from kind of like just understanding the power of your ideas, through to how do you explain and articulate those ideas, to how do you actually just build your career and your work around your ideas for how you want to be and what you want to create? Yeah, I like it. I think it’s a good book.

Rachel: I think it would be an excellent book, and I want a copy but it’s not out yet, so I can’t get one. So I will be first on the list. We’ll put the link in the show notes there as well. So, Toby, that’s been so helpful. What would your top three tips be for someone who wants to sell their idea to someone?

Toby: The first is structure. So as I mentioned earlier, I really think that’s the first thing to get, right. So tip number one is nail the structure before you start putting content into the structure.

Number two is around clarity of language, so be really, really thorough, but also ruthless with the language that we’re using. We talked about earlier on this idea of it, like has to be authentically your language, but then it also has to be language that people feel like is their life mirrored back to them. So it’s about finding those words and those meanings that create that connection between you and them in an authentic way.

Number three, what is number three? That’s the hardest one, I think it’s, you mentioned call to actions earlier, and I think a much more valuable tool is a call to conversation. I guess, to be really blunt about it, the tip three would be to replace your calls to action with calls to conversation.

Rachel: Love it.

Toby: That sort of leans into that stuff you were saying earlier about when someone says that this doesn’t work. Don’t see that as a kind of like, oh, what’s the quickest route to getting them on board? It’s about kind of like what conversation needs to happen here in order to make that person feel heard, and to take it all the way back to the sort of sales, sales training type stuff. It’s about waiting for someone to tell you what they want, and then be like, ‘Okay, well, if I gave you this thing that you want, would you say yes?’

Rather than going, you want this thing, right? You want this thing? You want this thing, because it does this, because it does that, because it does this, because it does that. That’s what I call benefit bingo is you just list all of the reasons why somebody might want something and hope that you strike gold on one. Whereas actually, if you just ask enough questions, they’ll tell you what they want, and then you can decide whether you could offer them that thing.

So yeah, one: structure before anything else, always get the structure to be like writing an essay or something. It’s just like write the questions first, and then come up with the answers. Number two: language is really nailing your language and just really spending time on that. Then number three is: it’s calls to conversation. It’s not calls to actions.

Rachel: Brilliant. Toby, that is absolutely gold. Thank you so much for being in the podcast. Will you come back another time because there’s lots more I’d like to ask about?

Toby: Yes.

Rachel: With or without a new frog jingle.

Toby: Yeah, that’s my ticket to entry. Yeah.

Rachel: Brilliant. So thank you so much, and have a good rest of day. Bye.

Thanks for listening. Don’t forget, we provide a self coaching CPD workbook for every episode. You can sign up for it via the link in the show notes. If this episode was helpful, then please share it with a friend. Get in touch with any comments or suggestions at hello@youarenotafrog.com. I love to hear from you. Finally, if you’re enjoying the podcast, please rate it and leave a review wherever you’re listening. It really helps. Bye for now.

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John C. Parkin joins us today and encourages us to say ‘fuck it’ more in our lives! Not everything is important, and sometimes we try too hard living up to society’s excessive expectations. John shares how overcoming stress and setting boundaries often results in overthinking and feelings of guilty. He wants us to calm down and breathe! Let’s learn to finally prioritise relaxation in our lives and see how much better we become through it. If you’re struggling with stress and want to know how to calm down and let go of what you can’t control, then this episode is for you.

Episode 127: After Burnout: Going Back to Work with Dr Katya Miles

When major issues occur in your life, it’s often necessary to take a break and deal with them, and of course, there’s also the other reasons we take significant time off work - maternity or parental leave, taking a sabbatical or taking a career break. If you want to know how to go back to work thriving, stay tuned to this episode.

Episode 126: Using Nature to Answer Your Big Questions With Henri Stevenson

Henri Stevenson joins us to talk about the ways connecting with nature can shift our thinking and open up new solutions. We discuss the differences in our thoughts and feelings when we're in nature versus within artificial walls. She shares her stories of finding metaphors for life situations reflected in nature and what she learned from them. Henri reminds us that sometimes, the solutions to our problems may show up in quiet spaces when we take a few moments to connect with nature. Curious about how to take time to learn and connect with nature? Learn how and much more when you tune into this episode!

Episode 125: How to Say No and Deal with Pushback with Annie Hanekom

Everyone has difficulty enforcing their set boundaries, from top-end executives to junior employees. Logically, we know that we cannot do everything people want, but biologically, our minds are hardwired to please people. In this episode of You Are Not a Frog, Annie Hanekom guides you through how to say no and deal with the inevitable pushback.

Episode 124: How to Change When Change is Scary with Dr Claire Kaye

Change can definitely be scary. However, it doesn’t always have to be a difficult experience. Dr Claire Kaye joins us in this episode to talk about how you can approach change proactively. Whether you dislike change or thrive on it, her insights and enlightening tips will help you make the most of the opportunities in your life. Are you undergoing a difficult change right now? Learn more about how to change even when change is scary in this episode of You Are Not a Frog.

Episode 123: How to Live With No Regrets with Georgina Scull

Georgina Scull joins us in this episode to talk about what she learned from writing the book, Regrets of the Dying: Stories and Wisdom That Remind Us How to Live. She shares three revelations that people have while on their deathbeds: not being able to make other people happy, living up to other people’s expectations, and trying to rewrite history. We walk you through practical steps to help you reflect on your true desires so you can live a meaningful life.

Episode 122: How to be Happy at Work with Sarah Metcalfe

Joining us to talk about the importance of happiness in the workplace - and how we can find it - is Sarah Metcalfe. The founder of Happiness Coffee Consulting, she shares her top tips on simple things you can do to pursue happiness and share it with others. Even in high-stress jobs, it’s possible to choose happiness and spread it. And the results can be extraordinary. If you want to learn more about how and why we should be happy at work, tune in to this episode.

Episode 121: How To Be A Happy Working Parent with Corrina Gordon-Barnes

Corrina Gordon-Barnes joins us to discuss the common struggles of working parents and the things we need to unlearn. She shares how to take radical responsibility as a parent and delegate responsibilities from housework to emotional load. We also teach you how to stay in your zone of genius and accept help when you need it. It’s time to live a life you love and enjoy, even amidst all your responsibilities! If you’re struggling to balance work and parenting, stay tuned to this episode.

Episode 120: Making Online Meetings Work with John Monks

John Monks joins us in this episode to discuss designing better online meetings and interactions. We clarify the difference between a meeting, a presentation, and a workshop. We also discuss creative ways to design online meetings that energise and infuse rather than drain and demotivate. And John shares some simple exercises on limits and boundaries that can radically improve our problem solving and creativity. If you want to know how to make the most out of online meetings, stay tuned to this episode.

Episode 118: How to Manage Upwards (and Sideways) with Dr Claire Edwin and Dr Keerthini Muthuswamy

Dr Claire Edwin and Dr Keerthini Muthuswamy talk about their experiences working within a hierarchical system as junior doctors and share what they have found to be essential if you want to build trust and foster good relationships with your seniors, your juniors and your peers. If you want to know how you can build trust and influence your workplace, and manage upwards and sideways this episode is just for you!

Episode 116: What I Got So Wrong About Mindfulness And How It Might Transform Your Life with Dr Steve Pratt

Dr Steve Pratt joins us to discuss what we really mean by mindfulness, and how it could work for you. He'll debunk some of the myths of mindfulness and how you can make it worth your time and effort. We'll discuss how certain techniques can help us live happier, be less anxious, and harness our resources to make better decisions. Finally, Steve shares his mindfulness practices and takes us on a quick three-minute breathing exercise! If you want to learn about mindfulness, stay tuned to this episode.

Episode 114: How to Get an Appraisal that Doesn’t Suck with Dr Susi Caesar

Dr Susi Caesar joins us to talk about how you can elevate and enjoy your professional life with annual appraisals. She shares the purpose of appraisals and how they can help you choose the best way forward in your career and personal life. Dr Susi also gives her top tips on what you can do to make this process more meaningful. If you want to know more about appraisals and how you can benefit from them, stay tuned to this episode.

Episode 113: What To Do When A Junior Is Badmouthing Your Colleagues with Dr Ed Pooley

Dr Ed Pooley joins us in this episode to discuss what we should do when we see inappropriate behaviour like badmouthing. He shares how we can manage difficult conversations with the intent of helping others. We also discuss the importance of recognising triggers through the SCARF model. If you want to know how to deal with difficult conversations for a better workplace, listen to this episode.

Episode 112: Why We’re Ditching the Term ‘Imposter Syndrome’ with Dr Sarah Goulding

Dr Sarah Goulding joins us to talk about imposter syndrome and why we need to drop the word from our vocabularies. We also discuss how self doubt can be helpful to us. Finally, she shares tips for overcoming wobbles and incorporating more self-compassion into your life. If you want to get over your imposter syndrome and practice self-compassion, then this episode is for you!

Episode 111: What To Do When You Start To See Red with Graham Lee

Graham Lee joins us to discuss our emotional states and ways to apply simple mindfulness techniques to change them. Most conflicts are rooted in unmet needs. When we admit those needs, we can instantly change relationship dynamics. Graham also shares tips on what to do during stressful situations where your emotions cloud your judgement and thinking. If you want to use mindfulness practice to be more aware of your emotions even during difficult situations, tune in to this episode.

Episode 110: How To Stop People Pleasing And Absorbing Other People’s Angst

Dr Karen Forshaw and Chrissie Mowbray join us to discuss how our core beliefs shape the way we respond to situations. When taken too far, empathy and helping people can be a big cause of stress. In addition, we also talk about we can learn to reframe and reassess their core beliefs. If you want to know how to help people without absorbing their emotions, stay tuned to this episode.

Episode 109: Is It Possible To Have Fun At Work? With Dr Kathryn Owler

Dr Kathryn Owler joins us in this episode to share her fascinating research on the characteristics and traits of people who enjoy their current jobs. We dissect the common themes these people have in finding success in their careers. And we also talk about changes we can implement as individuals to make work more fun and enjoyable. If you want to start adopting the mindset people who have fun at work have, stay tuned to this episode.

Episode 108: What We Wish We’d Learnt at Med School with Dr Ed Pooley & Dr Hussain Gandhi

Dr Ed Pooley and Dr Hussain Gandhi join us in the latest episode of You are Not a Frog. They discuss the management skills a doctor needs that you won't learn in med school, plus tips to help fresh doctors feel empowered in their workplace. Whether or not you work in medicine, these skills are crucial when it comes to working effectively and managing your own and others’ time. Tune in and listen to the experts talk about the management skills med school doesn't teach you and how to learn and develop them today.

Episode 107: Define Your Own Success In Life With Dr Claire Kaye

Dr Claire Kaye joins us to talk about the importance of honesty and clarity in defining our own success. We may think that achieving certain goals will make us happy, but evidence shows us it’s the other way around. It’s only when we’re happy that we can be successful. We also discuss how to overcome common barriers to our happiness and success such as fear, guilt, and uncertainty. If you want to know how to live a happier and more successful life, stay tuned to this episode.

Episode 105: The Simplest Way to Beat Stress and Work Happier with Dr Giles P. Croft

In this episode, Dr Giles P. Croft joins us to discuss how our thoughts and emotions trigger stress signals. He shares his controversial approach to tackling stress, and why most of our efforts to cope better don’t really help at all. We also delve into the importance of pausing to allow yourself to calm down and letting go of the things you can’t control.

Episode 104: How to Cope With Nightmare Relatives and Colleagues Without Losing the Plot

In this special Christmas episode, Corrina Gordon-Barnes shows us how to create the groundwork for a peaceful and successful holiday season, even while navigating difficult relationships with relatives or colleagues. Corrina guides us to relax our expectation of a perfect holiday with our family, so we can face reality in ourselves and others. She explains a simple framework to allow you to resolve conflict, and walks us through what we can do during difficult gatherings and how to shift our responses to create different outcomes. Tune in to improve your strained relationships with relatives and co-workers through empathy and letting go of past assumptions.

Episode 103: How Not to Settle For The Way It’s Always Been Done

Dr Abdullah Albeyatti talks about improving your life and career by making changes and taking risks. He explains why settling for the familiar could be slowly ruining your life and how you can avoid this situation. Finally, he shares his top three tips to become a changemaker in your field. If you want to start doing things differently, creating change, and take more risks, then this episode is for you!

Episode 102: Why FAIL is Not a 4-Letter Word

Drs Claire Edwin, Sally Ross, and Taj Hassan join us to discuss how we can manage and deal with our failures more effectively. We explore the idea that rather than doing something wrong, failure is an opportunity to really grow and learn both as individuals, as leaders and as organisations. In any situation, it’s important to remember that we’re all human. It’s okay to be honest with ourselves and each other about our mistakes - after all, vulnerability is not a sign of weakness. If you want to know how to change your mindset around failure, stay tuned to this episode.

Episode 101: Making Helpful Habits Stick with Sheela Hobden

Sheela Hobden joins us to discuss how we can harness the power of checklists to create a routine. She shares how you can approach your goals in a more realistic way and learn to encourage yourself using specific goal setting techniques. Sheela also recommends creating identity-based goals to ensure that you keep building your new identity even after completing certain milestones. Start small, and eventually, you’ll see these good habits stick!

Episode 100: Dealing With the Guilt of Not Being Okay With Dr Nik Kendrew

Dr Nik Kendrew unravels why we experience overwhelming guilt when bad things happen to us. He also shares some tips, techniques, and resources on how to deal with guilt, especially in these difficult times and circumstances. Apart from this, Nik talks about the significance of scheduling our entire day to do important things. Finally, he discusses why setting boundaries is necessary to maintain our sense of self.

Episode 99: How to Deal with Criticism When You’ve Reached Your Limit with Dr Sarah Coope and Dr Rachel Morris

Dr Sarah Coope joins me to talk about the workload of medical professionals and the benefits of setting boundaries while dealing with criticisms amidst the global pandemic. We discuss the three elements of the Drama Triangle and ways to navigate or avoid them reliably. As we dive deeper into the conversation, we explore the art of saying 'No' through acknowledging our limits. Awareness and recognition can go a long way in maintaining our boundaries. If you want to take the first step in recognising your limits, handling criticism better and setting proper boundaries, tune in to this episode.

Episode 96 – How to Deal with Difficult Meetings with Jane Gunn

We hear from the expert in conflict management and mediation, Jane Gunn. She discusses important tips to keep in mind to host great meetings. She shares some practical conflict management tips and how to make decisions that you and your team agree on. Jane also emphasises the importance of putting the fun back in functional meetings and the need to give a voice to participants.

Episode 93 – How to Delegate, Do It, or Drop It with Anna Dearmon Kornick

Anna Dearmon Kornick joins us to share the time management strategies crucial for busy professionals. She lays down tips on how medical practitioners can have more control over their days. Anna talks about how to manage admin time and imparts ways to combat distractions. We also discuss the importance of delegation both inside and outside work. For this, Anna introduces the passion-proficiency lens and knowing your zone of genius.

Episode 92 – How to Avoid Becoming the Second Victim with Dr Caraline Wright & Dr Lizzie Sweeting

Dr Caraline Wright and Dr Lizzie Sweeting join us to discuss the second victim phenomenon. They explain why patient safety incidents are occupational hazards and how they can affect healthcare providers. Caraline then shares her personal experience of being in the “second victim” role. Finally, they share tips on how to avoid second victimhood and how to provide support to someone going through it.

Episode 91 – How to Break Up With Your Toxic Relationship With Your Career with Dr Pauline Morris

Dr Pauline Morris joins us to share her career counselling advice for physicians and other professionals in high stress jobs. We discuss the common pitfalls that lead doctors to unsustainable work habits. Pauline also sheds light on why staying in your comfort zone can be detrimental to your performance. To avert this, she shares tips on how to better recognise and advocate for your own needs. We also learn about the importance of self-care and taking time for yourself.

Episode 90 – What to do About Bitching and Backbiting with Dr Edward Pooley

Dr Edward Pooley joins us again to discuss what to do when colleagues make inappropriate comments about others. We talk about why it’s crucial to consider the question behind the question in workplace backbiting. Ed also teaches us how to challenge in a supportive way. Most importantly, we learn some strategies to prepare ourselves to speak up when the situation requires it.

Episode 89 – Should I stay or should I go? with Corrina Gordon-Barnes

Corrina Gordon-Barnes joins us to share how to better relationships and take control and stay in your zone of power. She shares how to make a good decision by questioning thoughts and assumptions. We also discuss how you can change your perspective to become more compassionate, accepting, and empowered. If you want to know how to better relationships, stay in your zone of power, improve your decision-making skills, and be true to yourself, then tune in to this episode!

Episode 88 – How to Ditch the Saviour Complex and Feel More Alive with Rob Bell

Rob Bell joins us in this episode to discuss the perils of the saviour complex and the desire to keep hustling even when we’re miserable. We learn that taking time for rest and reflection only helps us get stronger. You can’t heal and help rebuild a broken system if you don’t look out for yourself first. Tune in to this episode to find out how to ditch the saviour complex, feel happier and live a more fulfilling life.

Episode 87 – Complaints and How to Survive Them Episode 5: What Should I Do When I Think a Complaint is Unfair? And Other Questions with Drs Sarah Coope, George Wright, Samantha White, and Andrew Tressider

We’re joined by a panel of expert guests to share their thoughts on how to handle complaints. Together, we discuss ways that you can adjust your perspective and respond to unfavourable situations. Most importantly, we tackle issues regarding malicious complaints and how to cope with them. If you’re having trouble managing yourself during complaints, then this episode is for you.

Episode 86 – Gaslighting and Other Ways We’re Abused at Work: What’s Really Going On? with Dr James Costello

Dr James Costello joins us to talk about his new book and the insidious ways that organisations and individuals can undermine us. They compel us to do extra emotional labour for us to cope with the workplace dynamics. We also chat about what happens when authority and power are misused. Finally, James shares some of the disastrous consequences bullying in the workplace can have and what we can do about it. Tune in if you want to know what to do if you suspect that you or a colleague are experiencing relational abuse in the workplace!

Episode 85 – How to have crucial conversations with Dr Edward Pooley

Good communication between colleagues is crucial for the success of any organisation. Dr Edward Pooley joins us again to teach us how to communicate well. He discusses the three strands present in any conversation and helps us understand how we can be more aware of each. We also share some frameworks that can help you navigate difficult conversations. Understanding the importance of emotion is crucial in being an effective communicator and connecting with your team.

Episode 84 – Complaints and How to Survive Them Episode 4: Creating a Workplace Where It’s OK to Fail

Professor Susan Fairley and Dr Jane Sturgess join us to discuss how to create a workplace that doesn’t shy away from failure. We talk about how civility can save lives and also touch on the issues around incident reporting in healthcare. Most importantly, we talk about creating a culture where people can have difficult conversations without defensiveness. If you want to know how to approach failing and speaking up in the workplace, tune in to this episode.

Episode 83 – The Ups and Downs of Being a Man-Frog with Dr Chris Hewitt

Joining us in this episode is Dr Chris Hewitt who also uses the metaphor of a man-frog in coaching professionals to have a better work-life balance. Chris talks about why we find it so hard to recognise burnout. He also shares his top tips and practical strategies to address work dissatisfaction. If you want to stop feeling like a man (or woman) - frog in a pan of slowly boiling water, listen to the full episode.

Episode 82 – Complaints and How to Survive Them Series Episode 3: Surviving the Process

Drs Jessica Harland, Caroline Walker and Heidi Mousney join us in this episode to discuss healthcare professionals’ experiences when dealing with complaints. We talk about the different emotions you may experience and practical tips on getting through. If you want to know how to survive the process after making a mistake at work and receiving a complaint, stay tuned to this episode.

Episode 81 – When Soft and Fluffy Met Coronavirus with Steve Andrews

Steve Andrews, Associate Director of Leadership for East and North Herts NHS Trust shares how, through using just five crucial questions, you can check in on people, rather than check up on them. The 5 questions will help you to find out how people really are, help them look out for their colleagues, empower them to solve their own problems AND communicate empathy and support. Want to know how you can apply compassionate leadership in your organisation? Then, this episode is for you.

Episode 80 – Complaints and How to Survive Them Episode 2: What to Do When You Make a Mistake with Drs Clare Devlin and Dr John Powell

Drs Clare Devlin and John Powell join us to discuss the proper way of responding to professional mistakes. We talk about why doctors have a hard time whenever they make a mistake at work. Clare and John also share valuable advice on minimising negative consequences and getting a good outcome for you and your patient. If you want to learn a roadmap for what you should do you make a mistake at work, then tune in to this episode.

Episode 79 – How to Give Yourself Permission to Thrive with Dr Katya Miles

Dr Katya Miles joins us once again to talk about burnout and giving ourselves permission to thrive. Having experienced work burnout, Katya shares her story and discusses the red flags of burnout. We also talk about why we find it difficult to give ourselves permission to thrive and how we can overcome our own internal barriers. If you want to learn about how you can listen to your needs so that you can thrive in work and in life, then this episode is for you.

Episode 78 – Complaints and How to Survive Them Series 1: Preparing to Fail Well with Drs Sarah Coope, Annalene Weston and Sheila Bloomer

Drs Sarah Coope, Annalene Weston and Sheila Bloomer join us in this first episode in a new series on ‘Complaints and How to Survive Them’ to talk about coaching doctors and dentists through complaints made against them. We also talk about the perfectionist mindset and how changing our perspective towards failure can help us and those around us. If you want to know how to deal better with complaints made against doctors and other professionals in high-stress jobs, stay tuned to this episode.

Episode 77 – Denial, displacement and other ways we neglect ourselves with Dr Andrew Tresidder

Dr Andrew Tresidder joins us to talk about how many medical practitioners and other professionals in healthcare and high stress jobs neglect their health and well-being. We're so focused on taking care of others that we forget to take care of ourselves but our well-being is vital if we want to keep doing the work we do. Find out why healthcare professionals need to learn more about health, as opposed to only learning about disease and if you want to know how to focus on taking care of your health and well-being, stay tuned to this episode.

Episode 76 – Tech Tips for Happy Hybrid Working with Dr Hussain Gandhi

Dr Hussain Gandhi, or Dr Gandalf of eGPlearning, joins us in this episode. He is a GP, PCN director and host of the eGP Learning Podblast that shares deep dives into health tech for primary care. He shares his tech and time hacks for hybrid working to survive and thrive in the new virtual environment. If you want to find out how to improve your hybrid working experience, then tune in to this episode!

Episode 74 – Managing your Time in a System Which Sucks with Dr Ed Pooley

Dr Ed Pooley joins us in this episode to share his take on time management techniques for busy individuals. He discusses the three types of competing demands and how to manage them. We also talk about being more comfortable holding difficult conversations about workplace issues - vital to help change the environment we work in. Tune into this episode to discover how time management techniques and communication can help you get a calmer and more time-efficient workplace.

Episode 73 – How to Find Your Tribe: The PMGUK story with Dr Nazia Haider and Dr Katherine Hickman

Dr Nazia Haider and Dr Katherine Hickman join us on this episode to discuss the importance of a work community. We talk about the inspiring stories from the online community they created, the Physicians Mums Group UK (PMGUK). Nazia and Katherine also share their tips on how to increase connections and find your own tribe at work. If you want to know how to create a network of supportive colleagues and feel more connected, then tune into this episode.

Episode 72 – Working well – from anywhere! with Dr Katya Miles

Dr Katya Miles joins us to discuss how to work well from home by creating healthy boundaries. She shares how to be more productive by using the third space hack and taking breaks. Katya also talks about how to be more active and better connect with people in the workplace. If you want to learn about working well from home and achieving a better work-life balance, then tune in to this episode.

Episode 71 – Create a Career You’ll Love with Dr Claire Kaye

Dr Claire Kaye joins us to discuss how to find a career you love. As an executive coach specialising in career development, Claire is an expert in guiding people how to find a career they love. We talk about the value of job networking and diversifying in our career journeys. We also share our tips and experiences on how to find a career you love. We do this by helping you identify the roles that best suit you and how to go about getting these roles.

Episode 70 – How Safe Do You Feel at Work with Scott Chambers

Scott Chambers joins us to talk about why we need to make people feel comfortable and safe enough to speak up in their workplace. When we create psychological safety in our team, we improve overall happiness and boost performance! If you want to learn how to create psychological safety for a better and happier team - whether you’re the boss or not, stay tuned to this episode.

Episode 69 – Make Time for What Matters with Liz O’Riordan

Liz O'Riordan joins us to share productivity life hacks. These have helped her transform how she approaches work. Now, Liz can spend quality time with her family and enjoy life. In this episode, she teaches us how we too can achieve this. If you want to learn some new life hacks, beat burnout and work happier, then tune in to this episode!

Episode 68 – The Revolutionary Art of Breathing with Richard Jamieson

Richard Jamieson discusses how we can utilise breathing techniques to feel calmer, make better decisions and be more productive. He explains the different steps we can take to change our breathing patterns. When you’re in a high-stress situation, remember this: just breathe. If you want to know how to use breathing techniques to beat stress in everyday situations, stay tuned to this episode.

Episode 67 – Bringing Your Best Self to Work with Dr Sarah Goulding

Dr Sarah Goulding discusses how to bring your whole self to work without leaving bits of you behind. Sarah shares her own story of experiencing burnout at her old job and rediscovering her true passion. We also discuss how applying our core strengths to our jobs can mean the difference between burnout and having a sense of fulfilment. Don’t miss out on this episode if you want to learn more about how to be yourself and how to bring joy back into your work!

Episode 65 – Passing the Naughty Monkey Back with Dr Amit Sharma

Dr Amit Sharma joins us to discuss the effects of taking on too many of other people’s ‘naughty monkeys’. We talk about why professionals in high-stress jobs so often take on the rescuer role and how to shift that mindset. Amit and I also discuss the importance of empowering patients to take control of their own health. If you want to know how to avoid being weighed down by too many naughty monkeys, stay tuned to this episode.

Episode 64 – What to Do When You’re Out of Fuel with Dr Jess Harvey

Dr Jess Harvey, a GP partner and GB triathlete, talks about what happened to her after running out of fuel and feeling burnt out. She discusses how we often ignore the symptoms and signs for too long and why resting and refuelling is as important as what we're doing in the first place. If you’re feeling burnt out, tune in to this episode to find out how you can plug the holes in your energy bucket!

Episode 63 – How to Survive Even When Times are Tough with Dr Caroline Walker

This episode is part of the COVID-19 Supporting Doctors series, and joining us again is Dr Caroline Walker. She's here to discuss why rest is crucial, especially for people in high-stress jobs. Caroline also shares key strategies that can keep us going through the crisis. The previous year has been tough, so don’t miss this episode to start 2021 better prepared.

Episode 62 – Self-Coaching for Success with Dr Karen Castille, OBE

Dr Karen Castille joins me in this episode to discuss her book on self-coaching. She shares powerful questions to ask yourself which will jumpstart your self-coaching journey. She also talks about the importance of developing this vital skill and crafting powerful life questions. Before we close the show, Karen gives her top tips for self-coaching. Don’t miss this episode if you want to learn how you can find clarity and achieve success through self-coaching!

Episode 61 – The Self Help Book Group on Happiness with Dr Nik Kendrew

In this episode, You Are Not A Frog regular Dr Nik Kendrew joins me to discuss the concept of happiness. We tackle the everlasting question of ‘What is happiness’? We also talk about perfectionism and fear and how these can hinder us from doing the things we want to do. At the end of the show, Nik and I give our top tips to being happier. If you want to know more about living a happy life, then this episode is for you.

Episode 60 – Creating a Workplace that Works with Dr Sonali Kinra

Dr Sonali Kinra joins us to discuss why people leave their jobs and how to prevent it. We talk about the importance of workplace culture and its role in creating an environment that makes people want to stay. We also discuss why you need to seek opportunities that broaden and develop your career. Don’t miss this episode if you want to find out how to keep yourself in a job you love.

Episode 59 – A Social Dilemma? With Dr James Thambyrajah

In this episode, Dr James Thambyrajah joins us to talk about social media’s subtle yet profound effect on our daily lives. We discuss the perils of being unaware of how our online decisions are influenced. James also shares his insights on how we can improve how we stay informed and inform others. Tune in to this episode if you want to learn more about how to go beyond your digital echo chamber.

Episode 55 – The One About Alcohol

Dr Giles P Croft is back to chat with Rachel about his experiences following a revolutionary read he was recommended. You might remember Giles from episode 46, where he talked about how as humans, we naturally default to happiness.

Episode 52 – A year of the frog

The week’s episode is a special one as the Frog celebrates a year of podcasting! It’s been quite a year - including charting in Apple’s Top 100 Business Podcasts in the UK!

Episode 50 – Freeing yourself from the money trap

Joining Rachel in this week’s episode is Dr Tommy Perkins, as well as being a GP Partner, and father, Tommy is one half of Medics Money. Medics Money is an organisation specifically aimed at helping doctors make better decisions with their finances. It’s run by Tommy and Dr Ed Cantelo who is not only a doctor but a qualified accountant.

Episode 49 – The Self Help Book Group No 2 with Nik Kendrew

This week Rachel is joined by You Are Not A Frog regular, Nik Kendrew. Last time Nik joined us, we discussed a book that has helped him in his professional life as a GP, trainer and partner as well as his personal life. Nik’s back this week to talk about another brilliant book and to share what insights and learnings he’s gained from it.

Episode 47 – How to Have a Courageous Conversation

Rachel talks with Beccie D'Cunha about the conversations that we avoid and the conversations we really need to have with our colleagues, teams and managers. They can be described as difficult conversations, but we can redefine them as courageous conversations - because ultimately it takes courage for both parties to listen and be heard.

Episode 46 – Default to happy

Rachel talks with Dr Giles P Croft about his take on how to beat stress and burnout. Giles  is a psychology graduate and former NHS surgeon who stepped aside from clinical practice for a decade to explore a number of career paths, including health informatics, cycling journalism, public speaking and high street retail with his wife.

Episode 45 – Rest. The final frontier

Rachel is joined by Sheela Hobden, Professional Certified Coach, wellbeing expert and fellow Shapes Toolkit facilitator. We talk about why rest isn’t just important for wellbeing, but important for productivity and creativity too. 

Episode 40 – Leading with tough love with Gary Hughes

In this episode, Rachel is joined by Gary Hughes, author of the book Leadership in Practice, blogger, educator and facilitator who is a Practice Manager by day. We chat about how leadership in the COVID-19 crisis has had to adapt, and the different roles that a leader has had to take.

Episode 37 – How to manage conflict during COVID with Jane Gunn

Rachel is thrilled to welcome back Jane Gunn – lawyer, mediator and expert in conflict resolution who has been known as the Corporate Peacemaker. This episode is for you if the thought of addressing a difficult issue with one of your colleagues send you running for the hills…

Episode 20 – A creative solution to stress with Ruth Cocksedge

In this episode, Rachel is joined by Ruth Cocksedge a Practitioner Psychologist who started her career as a mental health nurse. She practices in Cambridge and has a particular interest in EMDR for PTSD and creative writing as a way to improve mental health and wellbeing.

Episode 11 – The magical art of reading sweary books

In this episode, Rachel is joined once again by Dr Liz O’Riordan, the ‘Breast Surgeon with Breast Cancer’, TEDx speaker, author, blogger, triathlete and all round superstar who has been nominated for ‘Woman of the Year’.

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