We’re joined by a panel of expert guests to share their thoughts on how to handle complaints. Together, we discuss ways that you can adjust your perspective and respond to unfavourable situations. Most importantly, we tackle issues regarding malicious complaints and how to cope with them. If you’re having trouble managing yourself during complaints, then this episode is for you.

Dr James Costello joins us to talk about his new book and the insidious ways that organisations and individuals can undermine us. They compel us to do extra emotional labour for us to cope with the workplace dynamics. We also chat about what happens when authority and power are misused. Finally, James shares some of the disastrous consequences bullying in the workplace can have and what we can do about it. Tune in if you want to know what to do if you suspect that you or a colleague are experiencing relational abuse in the workplace!

Good communication between colleagues is crucial for the success of any organisation. Dr Edward Pooley joins us again to teach us how to communicate well. He discusses the three strands present in any conversation and helps us understand how we can be more aware of each. We also share some frameworks that can help you navigate difficult conversations. Understanding the importance of emotion is crucial in being an effective communicator and connecting with your team.

Professor Susan Fairley and Dr Jane Sturgess join us to discuss how to create a workplace that doesn’t shy away from failure. We talk about how civility can save lives and also touch on the issues around incident reporting in healthcare. Most importantly, we talk about creating a culture where people can have difficult conversations without defensiveness. If you want to know how to approach failing and speaking up in the workplace, tune in to this episode.

Joining us in this episode is Dr Chris Hewitt who also uses the metaphor of a man-frog in coaching professionals to have a better work-life balance. Chris talks about why we find it so hard to recognise burnout. He also shares his top tips and practical strategies to address work dissatisfaction. If you want to stop feeling like a man (or woman) - frog in a pan of slowly boiling water, listen to the full episode.

Drs Jessica Harland, Caroline Walker and Heidi Mousney join us in this episode to discuss healthcare professionals’ experiences when dealing with complaints. We talk about the different emotions you may experience and practical tips on getting through. If you want to know how to survive the process after making a mistake at work and receiving a complaint, stay tuned to this episode.

Steve Andrews, Associate Director of Leadership for East and North Herts NHS Trust shares how, through using just five crucial questions, you can check in on people, rather than check up on them. The 5 questions will help you to find out how people really are, help them look out for their colleagues, empower them to solve their own problems AND communicate empathy and support. Want to know how you can apply compassionate leadership in your organisation? Then, this episode is for you.

Drs Clare Devlin and John Powell join us to discuss the proper way of responding to professional mistakes. We talk about why doctors have a hard time whenever they make a mistake at work. Clare and John also share valuable advice on minimising negative consequences and getting a good outcome for you and your patient. If you want to learn a roadmap for what you should do you make a mistake at work, then tune in to this episode.

Dr Katya Miles joins us once again to talk about burnout and giving ourselves permission to thrive. Having experienced work burnout, Katya shares her story and discusses the red flags of burnout. We also talk about why we find it difficult to give ourselves permission to thrive and how we can overcome our own internal barriers. If you want to learn about how you can listen to your needs so that you can thrive in work and in life, then this episode is for you.

Drs Sarah Coope, Annalene Weston and Sheila Bloomer join us in this first episode in a new series on ‘Complaints and How to Survive Them’ to talk about coaching doctors and dentists through complaints made against them. We also talk about the perfectionist mindset and how changing our perspective towards failure can help us and those around us. If you want to know how to deal better with complaints made against doctors and other professionals in high-stress jobs, stay tuned to this episode.

Dr Andrew Tresidder joins us to talk about how many medical practitioners and other professionals in healthcare and high stress jobs neglect their health and well-being. We're so focused on taking care of others that we forget to take care of ourselves but our well-being is vital if we want to keep doing the work we do. Find out why healthcare professionals need to learn more about health, as opposed to only learning about disease and if you want to know how to focus on taking care of your health and well-being, stay tuned to this episode.

Dr Hussain Gandhi, or Dr Gandalf of eGPlearning, joins us in this episode. He is a GP, PCN director and host of the eGP Learning Podblast that shares deep dives into health tech for primary care. He shares his tech and time hacks for hybrid working to survive and thrive in the new virtual environment. If you want to find out how to improve your hybrid working experience, then tune in to this episode!

Annie Hanekom joins us to shed light on the different roles which interact in the drama triangle. She shares the pitfalls of taking on each role and how we can actively shift from these roles into something better, fostering healthier relationships at work. If you want to know more about how you can step out of the drama triangle, have better conversations and build healthier relationships with your colleagues, make sure you tune in to this episode.

Dr Ed Pooley joins us in this episode to share his take on time management techniques for busy individuals. He discusses the three types of competing demands and how to manage them. We also talk about being more comfortable holding difficult conversations about workplace issues - vital to help change the environment we work in. Tune into this episode to discover how time management techniques and communication can help you get a calmer and more time-efficient workplace.

Dr Nazia Haider and Dr Katherine Hickman join us on this episode to discuss the importance of a work community. We talk about the inspiring stories from the online community they created, the Physicians Mums Group UK (PMGUK). Nazia and Katherine also share their tips on how to increase connections and find your own tribe at work. If you want to know how to create a network of supportive colleagues and feel more connected, then tune into this episode.

Dr Katya Miles joins us to discuss how to work well from home by creating healthy boundaries. She shares how to be more productive by using the third space hack and taking breaks. Katya also talks about how to be more active and better connect with people in the workplace. If you want to learn about working well from home and achieving a better work-life balance, then tune in to this episode.

Dr Claire Kaye joins us to discuss how to find a career you love. As an executive coach specialising in career development, Claire is an expert in guiding people how to find a career they love. We talk about the value of job networking and diversifying in our career journeys. We also share our tips and experiences on how to find a career you love. We do this by helping you identify the roles that best suit you and how to go about getting these roles.

Scott Chambers joins us to talk about why we need to make people feel comfortable and safe enough to speak up in their workplace. When we create psychological safety in our team, we improve overall happiness and boost performance! If you want to learn how to create psychological safety for a better and happier team - whether you’re the boss or not, stay tuned to this episode.

Liz O'Riordan joins us to share productivity life hacks. These have helped her transform how she approaches work. Now, Liz can spend quality time with her family and enjoy life. In this episode, she teaches us how we too can achieve this. If you want to learn some new life hacks, beat burnout and work happier, then tune in to this episode!

Richard Jamieson discusses how we can utilise breathing techniques to feel calmer, make better decisions and be more productive. He explains the different steps we can take to change our breathing patterns. When you’re in a high-stress situation, remember this: just breathe. If you want to know how to use breathing techniques to beat stress in everyday situations, stay tuned to this episode.

Dr Sarah Goulding discusses how to bring your whole self to work without leaving bits of you behind. Sarah shares her own story of experiencing burnout at her old job and rediscovering her true passion. We also discuss how applying our core strengths to our jobs can mean the difference between burnout and having a sense of fulfilment. Don’t miss out on this episode if you want to learn more about how to be yourself and how to bring joy back into your work!

Dr. Amrita Sen Mukherjee shares her knowledge of positive psychology concepts that can keep us from sliding into despair. We also tackle how to better connect with our loved ones by understanding two concepts: optimum support matching and love languages. Tune into this episode to learn more about getting back to basics to support yourself and others during these uncertain times.

Dr Amit Sharma joins us to discuss the effects of taking on too many of other people’s ‘naughty monkeys’. We talk about why professionals in high-stress jobs so often take on the rescuer role and how to shift that mindset. Amit and I also discuss the importance of empowering patients to take control of their own health. If you want to know how to avoid being weighed down by too many naughty monkeys, stay tuned to this episode.

Dr Jess Harvey, a GP partner and GB triathlete, talks about what happened to her after running out of fuel and feeling burnt out. She discusses how we often ignore the symptoms and signs for too long and why resting and refuelling is as important as what we're doing in the first place. If you’re feeling burnt out, tune in to this episode to find out how you can plug the holes in your energy bucket!

This episode is part of the COVID-19 Supporting Doctors series, and joining us again is Dr Caroline Walker. She's here to discuss why rest is crucial, especially for people in high-stress jobs. Caroline also shares key strategies that can keep us going through the crisis. The previous year has been tough, so don’t miss this episode to start 2021 better prepared.

Dr Karen Castille joins me in this episode to discuss her book on self-coaching. She shares powerful questions to ask yourself which will jumpstart your self-coaching journey. She also talks about the importance of developing this vital skill and crafting powerful life questions. Before we close the show, Karen gives her top tips for self-coaching. Don’t miss this episode if you want to learn how you can find clarity and achieve success through self-coaching!

In this episode, You Are Not A Frog regular Dr Nik Kendrew joins me to discuss the concept of happiness. We tackle the everlasting question of ‘What is happiness’? We also talk about perfectionism and fear and how these can hinder us from doing the things we want to do. At the end of the show, Nik and I give our top tips to being happier. If you want to know more about living a happy life, then this episode is for you.

Dr Sonali Kinra joins us to discuss why people leave their jobs and how to prevent it. We talk about the importance of workplace culture and its role in creating an environment that makes people want to stay. We also discuss why you need to seek opportunities that broaden and develop your career. Don’t miss this episode if you want to find out how to keep yourself in a job you love.

In this episode, Dr James Thambyrajah joins us to talk about social media’s subtle yet profound effect on our daily lives. We discuss the perils of being unaware of how our online decisions are influenced. James also shares his insights on how we can improve how we stay informed and inform others. Tune in to this episode if you want to learn more about how to go beyond your digital echo chamber.

In this episode, Rachel chats with Dr Adam Harrison, a general practitioner, medical leader, and barrister, shares his experience as a victim of bullying and how he conquered his fear of bullies.

Michael Ledzion joins us in this episode to discuss the cognitive benefits of exercising. We talk about how physical performance boosts mental performance. We also teach you how you can start making small changes in your routine that count in massive ways.

This week’s episode with Dr Jo Scrivens is a retrospective on what the first lockdown and subsequent ways of living and working have taught us about the importance of connection.

Dr Giles P Croft is back to chat with Rachel about his experiences following a revolutionary read he was recommended. You might remember Giles from episode 46, where he talked about how as humans, we naturally default to happiness.

In this week’s episode, Rachel and Dr Surina Chibber share what they have learnt from years of flexible working to help you ditch the guilt, discover your true north in your decision making and give yourself a break.

This week we ask; what’s in a name, what is racism, how do I speak up with confidence when I see injustice and why have people found speaking up so hard?

The week’s episode is a special one as the Frog celebrates a year of podcasting! It’s been quite a year - including charting in Apple’s Top 100 Business Podcasts in the UK!

This week Rachel is joined once more by Dr Caroline Walker, otherwise known as The Joyful Doctor to look at what on earth has happened over the past 6 months and what we can anticipate in the coming months.

Joining Rachel in this week’s episode is Dr Tommy Perkins, as well as being a GP Partner, and father, Tommy is one half of Medics Money. Medics Money is an organisation specifically aimed at helping doctors make better decisions with their finances. It’s run by Tommy and Dr Ed Cantelo who is not only a doctor but a qualified accountant.

This week Rachel is joined by You Are Not A Frog regular, Nik Kendrew. Last time Nik joined us, we discussed a book that has helped him in his professional life as a GP, trainer and partner as well as his personal life. Nik’s back this week to talk about another brilliant book and to share what insights and learnings he’s gained from it.

Joining Rachel this week are not one, but three guests - her ‘go-to’ gang, or as she describes them - her ‘wise guys’!

Rachel talks with Beccie D'Cunha about the conversations that we avoid and the conversations we really need to have with our colleagues, teams and managers. They can be described as difficult conversations, but we can redefine them as courageous conversations - because ultimately it takes courage for both parties to listen and be heard.

Rachel talks with Dr Giles P Croft about his take on how to beat stress and burnout. Giles  is a psychology graduate and former NHS surgeon who stepped aside from clinical practice for a decade to explore a number of career paths, including health informatics, cycling journalism, public speaking and high street retail with his wife.

Rachel is joined by Sheela Hobden, Professional Certified Coach, wellbeing expert and fellow Shapes Toolkit facilitator. We talk about why rest isn’t just important for wellbeing, but important for productivity and creativity too. 

Rachel is joined by Dr Shani Langdon, a Clinical Psychologist specialising in mindfulness-based approaches.

Rachel is joined again by Dr Caroline Walker – The Joyful Doctor. Caroline is a Psychiatrist, therapist, specialist in the wellbeing of doctors and host of The Joyful Doctor Podcast.

In this episode, Rachel is joined by Dr Jamie Wyllie, GP and Red Whale Lead. Manage. Thrive! Course presenter. We chat about lockdown, what’s we’ve hated about it, how it’s affected us but also the things that we’ve learned about ourselves, our families and our work.

In this episode, Rachel is joined by Dame Jane Dacre, Ex-President of the Royal College of Physicians, Consultant Rheumatologist, Author of the Gender Pay Gap in Medicine Report and President of the MPS

In this episode, Rachel is joined by Gary Hughes, author of the book Leadership in Practice, blogger, educator and facilitator who is a Practice Manager by day. We chat about how leadership in the COVID-19 crisis has had to adapt, and the different roles that a leader has had to take.

In this episode, Rachel chats with Annie Hanekom, Leadership and Team Facilitator and Coach and Certified Enneagram Practitioner. We chat about the Enneagram – an ancient way of understanding ourselves, our personality and our responses to others.

In this episode, Rachel is joined by Ebonie Allard, an award-winning life and business coach, author of Misfit to Maven: The Story of AARCH to AAHH and host of the popular podcast ‘Adulting with Ebonie’

Rachel is thrilled to welcome back Jane Gunn – lawyer, mediator and expert in conflict resolution who has been known as the Corporate Peacemaker. This episode is for you if the thought of addressing a difficult issue with one of your colleagues send you running for the hills…

Rachel is joined again by Dr Caroline Walker – The Joyful Doctor. Caroline is a Psychiatrist, therapist, specialist in the wellbeing of doctors and host of The Joyful Doctor Podcast.

Rachel is joined by Dr Amrita Sen Mukherjee, a portfolio GP with a special interest in occupational health, a Next Gen GP lead and the RCGP First5 Wellbeing lead as well as mother to two small children.

This week Rachel chats with Gitanjali Trevorrow-Seymour A self confessed neuroscience nerd, Gitanjali is on a mission to liberate our brains.

In this episode of the podcast, Rachel is joined again by Dr Caroline Walker – The Joyful Doctor. Caroline is a Psychiatrist, therapist, specialist in the wellbeing of doctors and host of The Joyful Doctor Podcast.

In this episode, Rachel is joined by Corrina Gordon Barnes, a Certified Professional Coactive Coach (CPCC), facilitator of The Work and trained teacher.

In this episode, Rachel is joined again by Dr Katherine Hickman, GP, mentor and Tiny Habits Coach and Respiratory Lead in Yorkshire.

In this episode of the podcast, Rachel is joined again by Dr Caroline Walker – The Joyful Doctor. Caroline is a Psychiatrist, therapist, specialist in the wellbeing of doctors and host of The Joyful Doctor Podcast.

In this episode of the podcast, Rachel is joined by Dr Jonathan Griffiths, a portfolio GP from Nantwich who is also a blogger, a TEDx Speaker and Primary Care Adviser to the STP.

In this special episode of the podcast, Rachel is joined by Dr Caroline Walker – The Joyful Doctor. Caroline is a Psychiatrist, therapist, specialist in the wellbeing of doctors and host of The Joyful Doctor Podcast.

In this special episode of the podcast, Rachel is joined by Dr Caroline Walker – The Joyful Doctor. Caroline is a Psychiatrist, therapist, specialist in the wellbeing of doctors and host of The Joyful Doctor Podcast.

In this episode, Rachel is joined by Richard Husseiny, an ex-olympic strength and conditioning coach and the founder of the conscious life collective, an alternative framework for wellbeing.

In this episode, Rachel talks about the worrying statistics about burnout and exhaustion in doctors and discusses some of the reasons why burnout is on the increase.

In this episode, Rachel is joined by Laurence McCahill, co-founder of the Happy Startup School, an alternative business school and thriving community of entrepreneurs that put happiness before profits.

In this episode, Rachel is joined by Jane Gunn, a ex-lawyer, mediator, trainer and expert in resolving conflict in the workplace.

In this episode, Rachel is joined by Nicky Odgers, an Educational Psychologist, an ex-teacher and one of her go-to people for practical and sound advice!

In this ‘Ask the Frog’ episode, Rachel is joined by Dr Riaz Jetha, Dr Jamie Wyllie and Dr Jo Scrivens, some of the Red Whale Lead. Manage. Thrive! Course authors and presenters.

In this episode, Rachel is joined by Ruth Cocksedge a Practitioner Psychologist who started her career as a mental health nurse. She practices in Cambridge and has a particular interest in EMDR for PTSD and creative writing as a way to improve mental health and wellbeing.

In this episode, Rachel is joined by Tara Humphrey, Founder and CEO of THC Primary Care and host of the podcast ‘The business of Healthcare with Tara Humphrey’

In this episode, Rachel is joined by Dr Jamie Wyllie for another Ask the Frog episode.

In this episode, Rachel is joined again by Dr Nik Kendrew, self-confessed self-help bookaholic to chat about books and apps that have made an impact on their lives recently.

In this episode, Rachel is joined by Dr Hussain Ghandi aka Dr Gandalf, GP, PCN Director, creator of eGPLearning and host of the popular eGPLearning Podblast.

In this episode, Rachel is joined by John C Parkin, author of the bestselling F**k It: The ultimate spiritual way, to talk about the powerful philosophy behind the F**k It mentality, and how using it can make our lives better. 

In this episode, Rachel is joined by Dr Jamie Wyllie co-author and presenter of the Red Whale Lead. Manage. Thrive! Course.

In this episode, Rachel is joined by Dr James Thambyrajah, a portfolio GP and the outgoing South West Thames Faculty RCGP First5 lead.

In this episode, Rachel is joined by Dr Jo Scrivens, Portfolio GP, Cambridgeshire LMC member and Red Whale Lead. Manage. Thrive! Course co-presenter.

In this episode, Rachel is joined once again by Dr Liz O’Riordan, the ‘Breast Surgeon with Breast Cancer’, TEDx speaker, author, blogger, triathlete and all round superstar who has been nominated for ‘Woman of the Year’.

In this episode, Rachel is joined by Agnes Otzelberger, a trainer, research and activist with a special interest in what happens when we tire of ‘doing good’.

In this episode, Rachel is joined by Ben Gowland, Director of Ockham Healthcare and host of The General Practice Podcast.