Episode 37: How to manage conflict during COVID

This week Rachel is thrilled to welcome back Jane Gunn – lawyer, mediator and expert in conflict resolution who has been known as the Corporate Peacemaker. This episode is for you if the thought of addressing a difficult issue with one of your colleagues send you running for the hills…

When the Coronavirus crisis first hit, we collectively started to behave a bit better – give each other a break and make allowances but as time has gone on, our old ways of behaving coupled with anxiety, uncertainty and stress may well have made old issues raise their ugly head (a bit like Christmas with the relatives which has gone on a bit too long!). 

In this episode, Rachel and Jane talk about why this has started to happen and discuss what can happen if conflict is left to fester. Often conflict which hasn’t been addressed escalates quickly and Jane shares the ladder of escalation steps which help to explain what’s going on. We talk about how you get off this ladder with simple techniques for having important conversations, the importance of listening and of really trying to dig down into the real issue. 

We chat about the importance of having an easy to follow process in an organisation that doesn’t rely on grievances but instead empowers people to have these conversations early and how modelling vulnerability as a leader can make this possible. 

Jane’s top tips for managing conflict are:

  1. Take the time to write down what you want to say and what you really want before you have the conversation
  2. Listen to and be honest with yourself and others
  3. Try to de-escalate as much as possible (make a molehill out of a mountain!)

We are sending out a weekly email with new resources, tips and useful content especially for doctors and healthcare professionals throughout the COVID-19 crisis. If you’d like to receive this and other resources about thriving at work then please sign up hereYou can watch this podcast episode on YouTube

Podcast links

Get the COVID Team Wellbeing Toolkit which includes instructions on how to run a team check in chat here – https://shapes-toolkit.mykajabi.com/free-team-wellbeing-toolkit

Contact Jane at jane@janegunn.co.uk


You can access Jane’s 10-part video series from my renowned “Solved By Midnight” programme’ here http://janegunn.co.uk/managing-conflict-in-times-of-change-challenge-crisis/

Civility Save Lives TED Talk Dr Chris Turner – https://www.youtube.com/watch?v=4RUIhjwCDO0

View our recent Shapes Webinars on how to support your teams through the COVID crisis and sign up for the forthcoming webinar here https://shapes-toolkit.mykajabi.com/support-your-team-webinar 

24 hour support for NHS staff: Call 0300 131 7000 between 7am and 11pm or text FRONTLINE to 85258 24/7.

BMA Wellbeing Service – https://www.bma.org.uk/advice/work-life-support/your-wellbeing

The NHS Practitioner Health Programme – https://www.practitionerhealth.nhs.uk/

Sign up for downloadable CPD reflection forms plus more tools and resources – https://shapes-toolkit.mykajabi.com/podcast-CPD-forms

For more episodes of You are not a frog, check out our website You Are Not A Frog Podcasts – https://youarenotafrog.com/podcasts/

Sign up to our mailing list here for loads of useful resources about thriving at work – https://shapes-toolkit.mykajabi.com/sign-up-to-free-resources-and-5-things

You can also join the Shapes Collective Facebook group where we chat about the hot topics and regularly post interesting articles – https://www.facebook.com/groups/2212687302308522/

Follow Rachel on twitter @DrRachelMorris – https://twitter.com/drrachelmorris

Follow Rachel on LinkedIn – https://www.linkedin.com/in/dr-rachel-morris/

Find out more about her online and face to face courses for doctors on surviving and thriving at work at http://www.shapesfordoctors.com/

Or for other organisations at www.shapestoolkit.co.uk  – http://www.shapestoolkit.co.uk

Other Podcasts

Episode 47 – How to Have a Courageous Conversation

Rachel talks with Beccie D'Cunha about the conversations that we avoid and the conversations we really need to have with our colleagues, teams and managers. They can be described as difficult conversations, but we can redefine them as courageous conversations - because ultimately it takes courage for both parties to listen and be heard.

Episode 46 – Default to happy

Rachel talks with Dr Giles P Croft about his take on how to beat stress and burnout. Giles  is a psychology graduate and former NHS surgeon who stepped aside from clinical practice for a decade to explore a number of career paths, including health informatics, cycling journalism, public speaking and high street retail with his wife.

Episode 45 – Rest. The final frontier

Rachel is joined by Sheela Hobden, Professional Certified Coach, wellbeing expert and fellow Shapes Toolkit facilitator. We talk about why rest isn’t just important for wellbeing, but important for productivity and creativity too. 

Episode 40 – Leading with tough love with Gary Hughes

In this episode, Rachel is joined by Gary Hughes, author of the book Leadership in Practice, blogger, educator and facilitator who is a Practice Manager by day. We chat about how leadership in the COVID-19 crisis has had to adapt, and the different roles that a leader has had to take.

Episode 37 – How to manage conflict during COVID with Jane Gunn

Rachel is thrilled to welcome back Jane Gunn – lawyer, mediator and expert in conflict resolution who has been known as the Corporate Peacemaker. This episode is for you if the thought of addressing a difficult issue with one of your colleagues send you running for the hills…

Episode 20 – A creative solution to stress with Ruth Cocksedge

In this episode, Rachel is joined by Ruth Cocksedge a Practitioner Psychologist who started her career as a mental health nurse. She practices in Cambridge and has a particular interest in EMDR for PTSD and creative writing as a way to improve mental health and wellbeing.

Episode 11 – The magical art of reading sweary books

In this episode, Rachel is joined once again by Dr Liz O’Riordan, the ‘Breast Surgeon with Breast Cancer’, TEDx speaker, author, blogger, triathlete and all round superstar who has been nominated for ‘Woman of the Year’.

Previous Podcasts

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