Episode 9: Making change happen in a world full of NoNos, with Ben Gowland
In this episode, Rachel is joined by Ben Gowland, Director of Ockham Healthcare and host of The General Practice Podcast.
We chat about why changes work or fail – it’s often dependent how we do the change rather than what we are trying to change, so how we make changes is a really important part of how we run our practices.
We talk about the best approach to change and discuss how John Kotter’s book suggests starting with a focus on the problem, helping colleagues to see the reason that the change is needed and creating a sense of urgency. We discuss why GPs can so often neglect to see the need for change and talk about how to create a common narrative around what needs to change.