How to Stop a Difficult Conversation Going Bad

On this episode

Tricky conversations spiral out of control when we misunderstand each other. We assume things about the other person’s intentions which makes both parties defensive. Misjudging someone’s intent or feeling judged ourselves triggers an emotional response that makes it hard to stay rational and productive.

In this quick dip, Rachel shares ways we can stay curious, assume good intent, and focus on what’s within our control, so that we don’t end up feeling like a difficult conversation has got out of hand.

The key is to describe behaviours instead of making assumptions about intentions, assuming the other person means well, and being clear about our highest intention for the conversation – what’s in it for them, not just us.

When we don’t manage these conversations well, relationships suffer. People feel misunderstood, judged, and defensive. This puts up barriers, erodes trust, and makes future conversations even harder. Avoiding these discussions altogether can let problems fester and relationships deteriorate over time.

Before your next tricky conversation, take a moment to reflect. Ask yourself “Am I assuming good intent?” and “What’s my highest intention?” Approach the other person with curiosity and an open mind. These small shifts can make a big difference.