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11th May, 2021

Complaints and How to Survive Them E1: Preparing to Fail Well with Drs Sarah Coope, Annalene Weston and Sheila Bloomer

With Rachel Morris

Dr Rachel Morris

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On this episode

A complaint or investigation is one of the most stressful things you can experience as a healthcare professional, and this is true no matter what sort of job you do. However, we can’t live and work in fear of complaints and we should certainly not beat ourselves up when we make a mistake (and we will do). There are better ways to handle these situations.

Drs Sarah Coope, Annalene Weston, and Sheila Bloomer join us in this first episode in a new series on ‘Complaints and How to Survive Them’ created in partnership with Medical Protection and Dental Protection, to talk about coaching doctors and dentists through complaints made against them. We also talk about the perfectionist mindset and how changing our perspective towards failure can help us and those around us.

If you want to know how to deal better with complaints made against doctors and other professionals in high-stress jobs, stay tuned to this episode.

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Reasons to listen

  1. Find out the difference between a fixed and a growth mindset.
  2. Know how reframing some of our negative self-talk can help us when we fail.
  3. Discover the one phrase we should have learned in our training that might save us from false expectations.

Episode transcript

Dr Rachel Morris: Do you live in fear of a complaint? Do you dread making mistakes or getting something wrong? No one goes to work expecting to fail, and no one ever likes to be wrong or receive a complaint. But making mistakes is normal. After all, no one has a 100% success rate, and receiving complaints from patients and clients could be seen to be an occupational hazard. We know this. So why do we find it so hard to cope when it happens? And it will. That’s why we put together a series of You are Not a…

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