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In this episode, Rachel is joined by Ben Gowland, Director of Ockham Healthcare and host of The General Practice Podcast.
We chat about why changes work or fail – it’s often dependent how we do the change rather than what we are trying to change, so how we make changes is a really important part of how we run our practices.
We talk about the best approach to change and discuss how John Kotter’s book suggests starting with a focus on the problem, helping colleagues to see the reason that the change is needed and creating a sense of urgency. We discuss why GPs can so often neglect to see the need for change and talk about how to create a common narrative around what needs to change.