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On this episode
Interactions between team members can have a big impact on performance and outcomes. Disrespect and hostility can create a threatening environment and hinder collaboration and productivity. In a medical setting, it could literally be a life-or-death situation.
The Civility Saves Lives movement aims to raise awareness about the importance of behaviour and promote a culture of civility. By showing respect and support towards each-other, teams can enhance their performance, deliver better outcomes, and provide a healthier and kinder path towards personal growth.
In this episode, Dr Chris Turner, co-founder of the Civility Saves Lives movement, demonstrates how we can create an environment where civility is valued, information is freely shared, and everyone feels empowered to contribute. By taking the time to show respect – and to address disrespect without offering judgement – we can make a positive difference in the workplace and improve outcomes for teams and patients.
Show links
More episodes of You Are Not a Frog:
- How to Challenge Upsetting Behaviour – Episode 192
- How to Escape the Drama Triangle and Stop Rescuing People – Episode 75, with Annie Hanekom
- How to Have Crucial Conversations – Episode 85, with Dr Ed Pooley
Download the episode’s podsheet. You can use it for reflection and to submit for your appraisal as part of your CPD.
About the guests
Reasons to listen
- To understand effective methods for giving feedback without judgement
- To learn how to create a respectful and supportive team environment
- To discover the impact of civility on performance and outcomes in the workplace
Episode highlights
How to give feedback
Curiosity’s role when giving difficult feedback
How to avoid taking on the role of rescuer
Understanding cultural context
Accepting uninvited criticism
How to take difficult feedback
The act of saying sorry
Chris’ top tips
Episode transcript
[00:00:00] Rachel: What if you witnessed somebody humiliating a colleague or being really, really rude? Is it your responsibility to deal with it or could that just make life harder for everybody involved? And what happens to our performance when we feel like we’ve been treated badly. Now, one of the great things about hosting this podcast is I get to interview loads of people in here, loads and loads of new ideas. It’s not often that something genuinely changes my practice almost immediately. [00:00:29] Now this podcast episode was one of those that stopped me in my tracks and…
