Performance management might sound like a daunting phrase, and something we’d probably all rather avoid. It can come with conflict and discomfort, but when someone on your team isn’t pulling their weight, it’s not only demoralising for the rest of the team, but detrimental to the person in question.
In this episode, GP and mediator Dr Clare Sieber explains how the SBI (Situation, Behaviour, Impact) framework can help reframe feedback to make it less personal. She also lays out how team leaders can make sure they’re giving enough feedback, and how team members can co-create an environment where everyone can discuss performance openly.
If performance management isn’t put into practice, workplaces can become toxic environments where everyone knows someone isn’t pulling their weight, but no-one speaks up. This can hamper performance and lower job satisfaction.
High-functioning teams enable everyone to speak up, challenge each-other, and share their mistakes and learning. And it all starts with giving feedback.
