Episode Category: Difficult Conversations and Coaching

Most of us were taught that having limits is a weakness – something to push through, not something to honour.

Boundaries aren’t walls. They’re fences. A wall keeps everyone out. A fence has a gate, and it’s yours to open

There’s something most leaders do – we avoid the conversation that needs to be had. We care too much about

Getting a complaint from a colleague is one of the most destabilising things that can happen to a high-achieving leader.

In healthcare, we’re trained to tell patients hard truths about their conditions, but we struggle to have honest conversations with

Conflict is unavoidable in high-stakes leadership roles. What starts as a simple disagreement can quickly turn toxic when our defensive

It’s time to question our assumptions around saying no. Saying no isn’t bad; it’s often the right thing to do.

If you’ve ever sent an email asking for something “ASAP” only to get a response a fortnight later, or said

Complaints from other clinicians can be one of the most stressful challenges we face in healthcare. They can stem from

Sometimes, we find ourselves behaving in ways we’re not proud of, especially in high-stress environments. We snap, shout, or act

We often turn other people’s problems into our own, taking on undue stress and responsibility. This can make us overwork

Interactions between team members can have a big impact on performance and outcomes. Disrespect and hostility can create a threatening

We all have moments in life when we feel disorientated and unsure where to go next. Maybe there’s a sense

Performance management might sound like a daunting phrase, and something we’d probably all rather avoid. It can come with conflict

Listen to this episode to Learn how to make difficult decisions when facing a dilemma of staying or leaving a

Interactions between team members can have a big impact on performance and outcomes. Disrespect and hostility can create a threatening

When someone else sets boundaries, do you feel able to do the same, or do you resent their ability to

We’re not just service providers – we’re carers and helpers. This can make it hard to set boundaries and prioritise

You have brilliant ideas and solutions that can make a difference in your work. But how do you get others

In this episode, Jane Gunn joins us once again to share her advice on how you can say no. Most

Some problems are a breeze to solve, but others can leave you dithering for ages. Ignore them for too long,

Dr Ed Pooley joins us in this episode to discuss what we should do when we see inappropriate behaviour like

Holidays and celebrations often come with their own set of obstacles and difficulties. Our idea of a perfect holiday never

In this episode, we hear from the expert in conflict management and mediation, Jane Gunn. She discusses important tips to

Annie Hanekom joins us to share the three important conversations you need to have — with yourself and with others

This week, Dr Edward Pooley teaches us how to respond when colleagues make inappropriate comments about others. He gives us

Dr Edward Pooley joins us again to teach us how to communicate well. He discusses the three strands of communication

Dr. Hussain Gandhi, or Dr. Gandalf of eGPlearning, joins us in this episode. He is a GP, PCN director, and

Have you ever felt stuck and wish you knew what to do next? Many people with high-stress jobs find themselves

This year, the issue of racial discrimination is forefront in our minds. It exists in every profession and every walk

Just before lockdown, Rachel recorded this episode that specifically deals with helping individuals and teams manage those difficult conversations that

This week Rachel is thrilled to welcome back Jane Gunn – lawyer, mediator and expert in conflict resolution who has

In this episode, Rachel is joined by Jane Gunn, a ex-lawyer, mediator, trainer and expert in resolving conflict in the

In this episode, Rachel is joined by Dr Jamie Wyllie co-author and presenter of the Red Whale Lead. Manage. Thrive!