Getting a complaint from a colleague is one of the most destabilising things that can happen to a high-achieving leader. Not because of the process, but because of what it makes you ask about yourself.
In this episode, I’m joined by Dr. Pallavi Bradshaw, Medical Director at the MPS, to talk about something that doesn’t get named nearly enough: a complaint from a colleague isn’t a patient or client complaint. It feels very different and can be devastating if our ingrained programming tells us that we have to please everyone all the time to feel good enough. And so unless you start to frame it differently, it will affect your next decision, and the one after that.
This conversation genuinely produced an a-ha moment for me. It may change how you carry the next time it happens.
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