20th September, 2022

How to Tell People What They Don’t Want to Hear

With Rachel Morris

Dr Rachel Morris

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On this episode

In this episode, Jane Gunn joins us once again to share her advice on how you can say no. Most people don’t want to hear rejection. Jane talks about what you can do to avoid triggering others with what you say. Avoid a cycle of conflict by taking your time to respond and not react. She also discusses the many fears you might have as a professional saying no. Learn to set your boundaries and maintain them when you know how to say no.

If you’re worried about how your refusal or rejection might cause conflict, then listen to this episode and learn to say no.

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Reasons to listen

  1. Understand the importance of a clear and thought-out message when you are saying no.
  2. Learn how you can create a psychologically safe environment where you can say no without fear of judgement.
  3. Find out what you can do when someone isn’t happy with your refusal.

Episode highlights


Hearing Both Sides


Strong Perceptions


Problem-solving Process


The Principle of Self-Determination


Clearly Saying No


Standing By Your Values and Virtues


Opening Up Conversations


Psychologically Safe Environments


Responding to Unhappy Reactions


Making Asking Easier


Jane and Rachels’ Top Tips

Episode transcript

Jane Gunn: I have a couple of mantras, whatever is unspoken is hardest to change, and we speak least about the things that matter most. It’s back to the message. Are they getting the wrong message from me? Because I’m not saying what I really am thinking, and it’s not always okay to share what we’re thinking. Sometimes we then have to go, God, goodness me look at what I am thinking. Why am I thinking that about that person? Is it easier to say nothing, and carry on being a martyr if you like and not say anything? What…

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