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Performance management might sound like a daunting phrase, and something we’d probably all rather avoid. It can come with conflict and discomfort, but when someone on your team isn’t pulling their weight, it’s not only demoralising for the rest of the team, but detrimental to the person in question.
In this episode, GP and mediator Dr Clare Sieber explains how the SBI (Situation, Behaviour, Impact) framework can help reframe feedback to make it less personal. She also lays out how team leaders can make sure they’re giving enough feedback, and how team members can co-create an environment where everyone can discuss performance openly.
If performance management isn’t put into practice, workplaces can become toxic environments where everyone knows someone isn’t pulling their weight, but no-one speaks up. This can hamper performance and lower job satisfaction.
High-functioning teams enable everyone to speak up, challenge each-other, and share their mistakes and learning. And it all starts with giving feedback.
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Download the episode’s podsheet. You can use it for reflection and to submit for your appraisal as part of your CPD.
More episodes of You Are Not a Frog
- How to Tell People What You REALLY Think – Episode 211, with Lasy Lawless
- How to Have Crucial Conversations – Episode 85, with Dr Ed Pooley
- How to Challenge Upsetting Behaviour – Episode 192, with Dr Chris Turner
About the guests
Reasons to listen
- To learn how to depersonalise negative feedback and reduce conflict in the workplace.
- To discover how to bring about a culture of open communication and feedback within your team.
- To understand the importance of regular performance management and its impact on team morale and individual job satisfaction.
Episode highlights
Making performance feedback less personal
Performance managing without an official role
Psychological safety in teams
Building trust within a team
When negative feedback might be triggering
How feedback can strengthen relationships
Moving to formal performance management
Creating role clarity
Clare’s top tips
Episode transcript
[00:00:00] Rachel: Hands up who’s scared of performance management. Or even just telling a colleague that their work’s not up to scratch. These two birds carry a lot of weight. If you work in medicine and none of us wants to invite conflict into the workplace. What happens if you give someone negative feedback that’s triggering for them? Or what if a partner isn’t putting their weight? Or you don’t feel like you can offer any criticism? [00:00:22] This week, I’m speaking with Dr. Clare Sieber, a GP who now specializes in mediation and performance management. We covered ways that…
