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Episode 234

The exact script to use when a colleague’s being rude

Interactions between team members can have a big impact on performance and outcomes. Disrespect and hostility can create a threatening environment and hinder collaboration and productivity. In a medical setting, it could literally be a life-or-death situation.

The Civility Saves Lives movement aims to raise awareness about the importance of behaviour and promote a culture of civility. By showing respect and support towards each-other, teams can enhance their performance, deliver better outcomes, and provide a healthier and kinder path towards personal growth.

In this episode, Dr Chris Turner, co-founder of the Civility Saves Lives movement, demonstrates how we can create an environment where civility is valued, information is freely shared, and everyone feels empowered to contribute. By taking the time to show respect – and to address disrespect without offering judgement – we can make a positive difference in the workplace and improve outcomes for teams and patients.

Resources

About the guest(s)

Chris is a consultant in emergency medicine at the University Hospital of Coventry and Warwickshire. He co-founded Civility Saves Lives with Joe Farmer, a grassroots organisation dedicated to raising awareness of the impact of behaviour on performance.

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