Difficult Conversations and Coaching

Interactions between team members can have a big impact on performance and outcomes. Disrespect and hostility can create a threatening environment and hinder collaboration and productivity. In a medical setting, it could literally be a life-or-death situation. The Civility Saves Lives movement aims to raise awareness about the importance of behaviour and promote a culture

It’s nice to be nice – but that niceness is stopping teams from dealing with healthy conflict when it comes up. This leads to poor decisions, hidden resentments, and a lack of accountability. When we’re afraid of conflict, we don’t say what we really think, and problems stay hidden. In this quick dip episode, Rachel

Performance management might sound like a daunting phrase, and something we’d probably all rather avoid. It can come with conflict and discomfort, but when someone on your team isn’t pulling their weight, it’s not only demoralising for the rest of the team, but detrimental to the person in question. In this episode, GP and mediator

Saying what you really feel – especially in a high-stress job – is no easy task. Crucial conversations are often avoided for fear of damaging relationships. These unaired grievances get bottled up and over time can increase our level of stress. But there are three core conditions for effective conversation that can help here: empathy

Faced with a difficult situation, we often ask the question “should I stay or should I go?” It could be about work, a relationship, or something more personal. We all face this question at various times in our life, and it can be overwhelming to make a choice when we’re scared of the unknown. This

The Christmas season can be a time of stress and disappointment, especially when our expectations don’t match up with reality. We can find ourselves dealing with difficult family members, feeling overwhelmed with work and family obligations, or experiencing a general sense of dissatisfaction.But there’s plenty we can do to make the festive period more enjoyable

Interactions between team members can have a big impact on performance and outcomes. Disrespect and hostility can create a threatening environment and hinder collaboration and productivity. In a medical setting, it could literally be a life-or-death situation. The Civility Saves Lives movement aims to raise awareness about the importance of behaviour and promote a culture

When someone else sets boundaries, do you feel able to do the same, or do you resent their ability to say no? Often, our anger towards others’ boundaries comes from our own unmet needs and desires, and what presents itself as resentment is actually envy. Guilt, shame, and fear often prevent us from expressing our

Do you ever feel like you’re not being heard? Or like you’re under pressure and there’s never enough time? Few of us get the chance to truly be listened to – coaching can help with that. It’s not therapy or listening to someone else’s advice. It’s about exploring solutions yourself, with guidance. Coaching gives you

You have brilliant ideas and solutions that can make a difference in your work. But how do you get others on board with them? It can be hard to convince others when they have different views and opinions. The thing is, you can’t change someone’s mind without knowing where they are coming from and what

In this episode, Jane Gunn joins us once again to share her advice on how you can say no. Most people don’t want to hear rejection. Jane talks about what you can do to avoid triggering others with what you say. Avoid a cycle of conflict by taking your time to respond and not react.

Some problems are a breeze to solve, but others can leave you dithering for ages. Ignore them for too long, and they’ll catch up, but face them without planning, and you won’t progress. However, what you may not realise is that can find the solution within yourself. In this episode, Rachel talks with Claire Kaye